Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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A Comprehensive Review of Salesforce Service Cloud
What do you like best about the product?
360-Degree Customer View: Service Cloud provides a holistic view of customer information, allowing service agents to have a complete understanding of each customer's history, preferences, and interactions.
Case Management: It offers robust case management tools, helping service teams to efficiently track, prioritize, and resolve customer issues.
Omni-Channel Support: Salesforce Service Cloud supports multiple channels of communication, including email, chat, social media, and phone, providing a seamless omnichannel experience for customers.
Knowledge Base: The platform allows the creation and management of a knowledge base, helping both agents and customers find relevant information and solutions more easily.
Platform is user friendly and very useful for customer support agents to support customers . As a salesforce admin I was a daily user of salsaforce palltform.
Case Management: It offers robust case management tools, helping service teams to efficiently track, prioritize, and resolve customer issues.
Omni-Channel Support: Salesforce Service Cloud supports multiple channels of communication, including email, chat, social media, and phone, providing a seamless omnichannel experience for customers.
Knowledge Base: The platform allows the creation and management of a knowledge base, helping both agents and customers find relevant information and solutions more easily.
Platform is user friendly and very useful for customer support agents to support customers . As a salesforce admin I was a daily user of salsaforce palltform.
What do you dislike about the product?
While the platform is highly customizable, users find the process complex. It might require a skilled administrator or developer to implement and maintain customizations effectively.
What problems is the product solving and how is that benefiting you?
Customer Service : We face the challenge of managing customer service across various channels and platforms, leading to fragmented data and inefficient workflows. Salesforce Service Cloud provides a unified platform for customer service, bringing together customer information and interactions in a central location.
Case Management:Handling customer inquiries, issues, and cases manually or through disparate systems can lead to inefficiencies and delays. Service Cloud offers robust case management tools help us to track, prioritize, and resolve customer cases efficiently.
Case Management:Handling customer inquiries, issues, and cases manually or through disparate systems can lead to inefficiencies and delays. Service Cloud offers robust case management tools help us to track, prioritize, and resolve customer cases efficiently.
Salesforce service cloud is best among all the clouds in Salesforce which provides best services.
What do you like best about the product?
Salesforce service cloud is one of the best cloud among all the clouds in Salesforce which provides best services.
Easy to learn in trailhead platform.
Easy to learn in trailhead platform.
What do you dislike about the product?
Salesforce service cloud is best cloud so nothing to dislike.
Best content about Salesforce service cloud is not available in other channels except trailhead.
Best content about Salesforce service cloud is not available in other channels except trailhead.
What problems is the product solving and how is that benefiting you?
Solving customer related queries relates to services in Salesforce.
Benefits best through customer support.
Benefits best through customer support.
Great solution for each size of business
What do you like best about the product?
The beat thing of if is it can be used for any size of business. It is simple to build and customise. Its UI is also very simple to understand and even we can build/implement a flow which suits to your business. Also it can be integrated with multiple known platforms which can be already used by your customers in their day to day life. We can also manage the documents in this by linking to our business records.
What do you dislike about the product?
Some times customer asks for such functionality and also it's simple in the nature but its the limitations of Salesforce. Also, some of the simplest ideas take so much time to get implemented in the Salesforce ecosystem and that also if multiple users asks or likes this idea.
What problems is the product solving and how is that benefiting you?
It is automating whole flow of the business including the negotiation of the contract, signing & storing the documents, activating/renewing the contracts, etc. It is making client's process smoother and faster as well. Also each transactions and its details can be present in the system so in future if we want to check those details or based on details if we want to create any kind of analysis reports then that is also possible with minimal efforts.
A great achievement as Salesforce Service Cloud Consultant
What do you like best about the product?
Salesforce service cloud is best for those business who use call centre or service base business. And having a certification in Salesforce service cloud is a very achievement where the hiring person assured that they hire a certified guy who can done there any work that related to service cloud.
What do you dislike about the product?
I dislike the Omni channel standard features there should some flexibilities where we can modify some more things
What problems is the product solving and how is that benefiting you?
As using help desk and live chat, so we are mostly use Omni channel, where we directly get the customer response from website to Salesforce and our help desk people's can easily recieve their queries and solve them, it's like 360 dergee solutions.
Honest review about Salesforce service cloud
What do you like best about the product?
Salesforce service cloud is one of the best platform to manage customers data it's easy to use and implement it provides good customer support and helps to customize data according to our need by providing various features through easy integrations.
What do you dislike about the product?
User needs training to work upon it to grasp customization and some detailed module description is needed for first time visitors.
What problems is the product solving and how is that benefiting you?
We can drag and drop the tools for data management or we can write our own code so it's not only drag module dependent.
Too honest review about sales force
What do you like best about the product?
Its helpful we can easy of use , with the drag and drop we can create things, number of features, customer support is there.
What do you dislike about the product?
Time consuming and sometimes process is bit slow.
What problems is the product solving and how is that benefiting you?
the cost, which can be prohibitive for businesses or those on a tight budget but helpful for those dont have bufget issues.
The goto CRM tool
What do you like best about the product?
Easy to use tool for your day to day customer service needs
What do you dislike about the product?
Through time, there are lot of limitations that are popping up. Mostly in analytics space.
What problems is the product solving and how is that benefiting you?
Its the go to tool for all of our CRM needs
Happy Customer
What do you like best about the product?
Work-life balance, Good package, Honestly speaking, Dynamic HR's, friendly environment, best place to learn new things.
What do you dislike about the product?
Not giving chance to getting into company.
What problems is the product solving and how is that benefiting you?
It gives the customer support related to the admin CRM and many more. allows your team to track and manage customer cases.
Bert needed
What do you like best about the product?
That it enables self service with low effort
What do you dislike about the product?
Don't know what is the critical mass of data needed to make AI answers meaningful.
What problems is the product solving and how is that benefiting you?
Bringing all the Info together.
Service Transformation with Service Cloud
What do you like best about the product?
That it is the leading AI- infused customer service platform that Salesforce continually invests in with ongoing innovation. Easy to implement if keep code low -none. Scales to the enterprise.
What do you dislike about the product?
Traversing cross platform for cases/ CRM, WFM, CTI but SF is addeessing this.
What problems is the product solving and how is that benefiting you?
Cost to serve via self service and deflection mechanisms. Increased oersjanalozationt
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