Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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External reviews are not included in the AWS star rating for the product.
It's self explanatory and well versed within domain
What do you like best about the product?
It's workflow is excellent with omnichannel routing
What do you dislike about the product?
Reports and dashboards coherently can be improved
What problems is the product solving and how is that benefiting you?
Accounts management on various scale and easily configurable
A stellar experience with Salesforce service cloud
What do you like best about the product?
Salesforce Service Cloud excels with its user-friendly interface, powerful case management, and seamless integration. It has transformed our customer service, fostering efficiency and providing valuable insights. Outstanding support and training make it a standout solution.
What do you dislike about the product?
Learning curve, intricate setup, and potential cost constraints are drawbacks. Interface richness may be overwhelming for some users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses challenges related to customer support by providing a centralized platform for case management, efficient issue resolution, and streamlined communication. Its analytics tools offer insights that help in making data-driven decisions. The platform's scalability accommodates business growth, fostering improved customer interactions. The overall benefit lies in enhanced efficiency, better customer service, and the ability to adapt to changing business needs seamlessly.
Easy and friendly experience
What do you like best about the product?
Like omin channels, entitlement Process and other factors
What do you dislike about the product?
It is very easy to use and user friendly
What problems is the product solving and how is that benefiting you?
Giving user on time support and helping to solve their case
The best service cloud I have worked on.
What do you like best about the product?
Salesforce Service Cloud is like a complete package of all the major use case, that an enterprise might need. From the UI to the services, everything is seamless.
What do you dislike about the product?
Although Salesforce Service Cloud is like a complete package, I feel that it might need a bit improvement on the performance part.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud sometimes as a part of my current job. I use is for collecting user/ client feedback and responses.
Salesforce service cloud for business enhancement
What do you like best about the product?
Scalability: Salesforce is known for its scalability, and Service Cloud is no exception. It can scale to meet the needs of both small businesses and large enterprises, making it a flexible solution for companies of various sizes.
Customization: Users appreciate the ability to customize Service Cloud to meet their specific business needs. The platform allows for the creation of custom fields, processes, and workflows, enabling organizations to tailor the system to their unique requirements.
User friendly: Salesforce is very user friendly platform where migration and implementation is simple.
Customization: Users appreciate the ability to customize Service Cloud to meet their specific business needs. The platform allows for the creation of custom fields, processes, and workflows, enabling organizations to tailor the system to their unique requirements.
User friendly: Salesforce is very user friendly platform where migration and implementation is simple.
What do you dislike about the product?
Users have mentioned that Salesforce Service Cloud can be complex, especially for new users or smaller teams without dedicated administrators. The extensive feature set and customization options may require a learning curve.
What problems is the product solving and how is that benefiting you?
Communication Gaps Between Teams:
Problem: During my communication between sales, marketing, and support teams , it leads to misunderstandings and a disjointed customer experience.
Benefit: Salesforce's integrated ecosystem allows seamless communication and data sharing between Sales Cloud, Marketing Cloud, and Service Cloud. This ensures a unified approach to customer engagement across different departments.
Problem: During my communication between sales, marketing, and support teams , it leads to misunderstandings and a disjointed customer experience.
Benefit: Salesforce's integrated ecosystem allows seamless communication and data sharing between Sales Cloud, Marketing Cloud, and Service Cloud. This ensures a unified approach to customer engagement across different departments.
Easy to Use
What do you like best about the product?
Salesforce service cloud makes the work easy. The user interface is simple to understand. The services provided by Salesforce service cloud increases the productivity and saves time. Case management is the one of the best service provided by the service cloud.
What do you dislike about the product?
Sometimes the response time is slow and it takes more time to load.
What problems is the product solving and how is that benefiting you?
Case management became easier and keeping track of the cases became simpler
Best cloud service as far as i have used.
What do you like best about the product?
Userfriendly , Time saving and cost effective
What do you dislike about the product?
As of now it needs some updates but workable
What problems is the product solving and how is that benefiting you?
Maintaining instance and load balancers
Very good user experience
What do you like best about the product?
It is very easy and smoothly solve the problem of the customer.
What do you dislike about the product?
Everything about it like milestone,omini channel etc.
What problems is the product solving and how is that benefiting you?
Like solving the case at possible
Honest Rivew about salesforce
What do you like best about the product?
Salesforce easy to use multiple features makes different from others we can customize things according to our requirements and help support is always there from there team
What do you dislike about the product?
Time consuming, sometimes process is bit lengthy.
What problems is the product solving and how is that benefiting you?
Allows our team to track and manage customer cases, offer businesses a 360° degree view of their customers and allow them to deliver faster smarter and more customized experiences
Salesforce tool is the Best CRM - SalesFix
What do you like best about the product?
am using it since last six months for working purpose and am welly satisfied y the service . a marketing product that will automate our customer journey and email marketing campaigns. Salesforce helps businesses keep track of customer interactions and sales data .
Thank you
Amitanshu Barik .
Thank you
Amitanshu Barik .
What do you dislike about the product?
Due to glitches it does noy highlight any duplicate records and later we have to do it manually
What problems is the product solving and how is that benefiting you?
Call management. Manage outbound and inbound calls from within Salesforce CRM
Call recording. Automatically record calls and link them to Salesforce
Click-to-Call. Execute calls with one click
Real-time notes. Enable reps to take and attach call notes to contacts in real-time
Updates. Receive updates on calls received during breaks.
Reminders. Set reminders for outbound calls
Call recording. Automatically record calls and link them to Salesforce
Click-to-Call. Execute calls with one click
Real-time notes. Enable reps to take and attach call notes to contacts in real-time
Updates. Receive updates on calls received during breaks.
Reminders. Set reminders for outbound calls
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