Our main use cases for Salesforce involve order submission and managing the shopping cart. Additionally, we utilize various modules, including the Salesforce Service Cloud, for our online channels. The platform is instrumental in submitting orders and seamlessly integrating them into downstream systems.
Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Working to implement Service Cloud early 2024
What do you like best about the product?
Adaptability to tailor and integrate Service Cloud
What do you dislike about the product?
Nothing yet, so far we have enjoyed the product
What problems is the product solving and how is that benefiting you?
Allowing us to build and implement a robust Client Success team
Mt review
What do you like best about the product?
The ability to integrate across business lines and report using advanced tools (CRMA)
What do you dislike about the product?
That integrations can be more difficult and costly than advertised
What problems is the product solving and how is that benefiting you?
Manages call center and customer support functionality. Without it, we would likely be on another, less robust platform
Very impressive, modern
What do you like best about the product?
The constant release of new features and the principles used are well received.
What do you dislike about the product?
Complex licensing model, requires extensive licenses that aren't clear.
What problems is the product solving and how is that benefiting you?
Not fully set up yet.
Used for campaigns, decision-making processes, and order submissions
What is our primary use case?
What is most valuable?
Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details.
What needs improvement?
I'm not deeply engaged with this team, so I don't have extensive experience with it. I haven't used it much yet, so my experience is limited.
For how long have I used the solution?
I have been using Salesforce Service Cloud for two years.
What do I think about the stability of the solution?
The level of stability depends on the deployment. I'm not familiar with all the details, whether it's a self-service or managed deployment, on-premise or in the cloud. As a newcomer, I'm still learning, and I may not provide accurate feedback on these aspects.
What do I think about the scalability of the solution?
Salesforce operates on a metadata-driven architecture, not a microservices-based one, which limits its scalability. I would rate its scalability at a 7.
How are customer service and support?
I've only been with the company for a few months, and I'm not familiar with the support.
Which solution did I use previously and why did I switch?
The suitability of Salesforce depends on the specific use case. Salesforce offers a wide range of functionalities, including campaigns, e-commerce, and more. Broadleaf, on the other hand, is specifically designed for e-commerce. The choice between them depends on the company's needs and preferences.
What other advice do I have?
Overall, I would rate it 7 out of 10.
Good and easy for usage
What do you like best about the product?
User friendly nature. Easy to understand and implement
What do you dislike about the product?
Manual multiple Images uploads. If I want to upload for multiple records
What problems is the product solving and how is that benefiting you?
Using salesforce service cloud we are implemnting service reports and workorder.
Service Cloud as a one stop solution
What do you like best about the product?
The best thing about Salesforce Service Cloud is enabling customer solutions effectively and fostering relationships with every customer to streamline workflows.
What do you dislike about the product?
It can be a little complex to ease for certain people as not everyone is equipped with a software to resolve client queries.
What problems is the product solving and how is that benefiting you?
Service Cloud is gathering a comprehensive picture of the customer to best inform responses. It is benefitting me as it responds to customer problems across multiple channels.
I using the salesforce sales cloud
What do you like best about the product?
I am recently using the saleforce cloud. It is giving awesome for customer query and using the omnichannel.
What do you dislike about the product?
As of now using the salesforce cloud, currently I can not say the negative input about this.
What problems is the product solving and how is that benefiting you?
The salesforce cloud is giving 360 rotation of customer. You can see the customer query in one platform.
Sales force CRM tool is awesome
What do you like best about the product?
Chat service
Leads management
Customer service
Account and contract management
Easy to use
Leads management
Customer service
Account and contract management
Easy to use
What do you dislike about the product?
As per my knowledge the tool which i have worked on was phenomenal and i have never disliked the product
What problems is the product solving and how is that benefiting you?
It enables user to automate service process and workflow and find key articles and expert to support customer service.
Salesforce Business Saver
What do you like best about the product?
Lead Management
Notifications
Leads History
Notifications
Leads History
What do you dislike about the product?
Difficult to operate by small business
Little Costly
Little Costly
What problems is the product solving and how is that benefiting you?
Easily integrated to other platforms and give us lead in real time
with the help of advance filters no leads will be unused
with the help of advance filters no leads will be unused
Best CRM ever
What do you like best about the product?
The plethora of features and covering all aspects for every process.
What do you dislike about the product?
The only downfall is the complexity, but that is a result of so many features.
What problems is the product solving and how is that benefiting you?
Helping me stay in touch with the customers .
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