Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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All in one stop for service needs
What do you like best about the product?
Chat, Omni supervisor view for service managers and Omni channel for routing all the cases to our agents
What do you dislike about the product?
Issues with deployment for Einstein bots
What problems is the product solving and how is that benefiting you?
Support for our customers, partners. Live chat and tracking cases
Learning experience
What do you like best about the product?
The Einstein features like Case classification Apps of service cloud have helped my team augment our service rep in improving the customer service.
What do you dislike about the product?
As it's all no code, so sometimes the solution could be rigid.
What problems is the product solving and how is that benefiting you?
Our service reps face the issue with spending more time understanding the cases issued by the customers. With work summaries GPT we want our service reps to focus more on solving the cases rather than reading into the details.
A Swiss Army knife service tool
What do you like best about the product?
It is highly customizable, and use is widespread enough that many other technologies in the service vertical have out of box integrations.
What do you dislike about the product?
I wish Salesforce offered more service & support related to implementation, rather than directing clients to 3rd parties.
What problems is the product solving and how is that benefiting you?
Great Omni-channel capability across text chat email etc
Love Service Cloud
What do you like best about the product?
We just started using Service cloud 6 months ago, and it really has allowed our CS team to evolve from the way we were doing business before.
What do you dislike about the product?
It's a lot to learn...it can be scary/daunting when learning functionality from an admin level
What problems is the product solving and how is that benefiting you?
Everything (call, chat, email) is in one location and it helps to have a centralized source of truth
Super easy to use and setup and very versatile.
What do you like best about the product?
I think the ease of use and setup is the best part. It's self sufficient and a lot of resources are out there to help us succeed.
What do you dislike about the product?
The slowness of the system is not convenient sometimes. Also, support could be better. We go through a lot of back and forth and I would wish we could pick up the phone sooner to work through it together.
What problems is the product solving and how is that benefiting you?
It's giving us the ability to track and report on client issues. This helps us organize our work and be more proactive.
Salesforce CRM specialist
What do you like best about the product?
Ability to set up case rules for direct them to specific queues and allow our cases to go to the correct teams.
What do you dislike about the product?
Don't really have anything for this one.
What problems is the product solving and how is that benefiting you?
Helping the movement get technical support in our apps.
My review
What do you like best about the product?
Muti tabs work working on different items
What do you dislike about the product?
Nothing I can think right now and that's all I have
What problems is the product solving and how is that benefiting you?
Multi tasking and customer interface to serve internal and external customers
My Review
What do you like best about the product?
The fact that i like about service cloud is the ability to populate multi tabs working on different items at the same time
What do you dislike about the product?
The only thing i do not like about service cloud is nothing
What problems is the product solving and how is that benefiting you?
The major problem that the service cloud is helping our organization is helping our customers achieve success
Loving it
What do you like best about the product?
It's great for my use case. It's easy and intuitive to use
What do you dislike about the product?
I'd like to make it easier for my users to log activity against custom fields
What problems is the product solving and how is that benefiting you?
Helping us to keep all of our touches visible to the whole team and then showing our clients how we provide them with value
Great demo of Sales Enablement
What do you like best about the product?
Service cloud allows our CSRs to be able to work and organize their cases much more effectively
What do you dislike about the product?
Can't really think of anything in the immediate
What problems is the product solving and how is that benefiting you?
Helps organize the cases and allows for reporting on data
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