Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Low code solutions
What do you like best about the product?
Being able to quickly create solutions with low code greatly increases productivity for devs and the users.
What do you dislike about the product?
Sometimes troubleshooting takes long, finding answers is not as easy
What problems is the product solving and how is that benefiting you?
Making easier for our custumer services to help our custumers purchase and manage our products
Bring our org to the 21st century
What do you like best about the product?
Compiles key customer information in a single page to provide faster support
What do you dislike about the product?
I sometimes have to go to a different cloud to find sales or customer web data
What problems is the product solving and how is that benefiting you?
Classifying customer cases and allow us to report on the data
Superior Service
What do you like best about the product?
I love the ability to consolidate all of your service channels until one unified platform. Whether it be email, website, phone, and more, you can provide superior customer service all with Service cloud.
What do you dislike about the product?
Still scratching the surface, not much at this time.
What problems is the product solving and how is that benefiting you?
Streamlining our processes, making us more efficient overall and getting us caught up with the times.
Service cloud helps to fully support your customers
What do you like best about the product?
Service cloud gives a full picture of your customer. You can see your digital interactions, from chat to calls as well as support cases. Support cases track your customer issues and requests which enables the measurement of areas of improvement to help to retain customers. Service cloud reallly helps to see a true picture of your customer.
What do you dislike about the product?
Messaging in service cloud has some areas that still need to be improved. Our company can't use messing because we use person accounts. We really wanted to use messaging however it doesn't work well with person accounts.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is helping to resolve customer issues We use service cloud for calls and chats. We measure our response time and customer issues with service cloud.
Service Cloud
What do you like best about the product?
I love the new version of messaging for web.
What do you dislike about the product?
Lack of social channel offerings forcing us to use a 3rd party.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud with live chat features enables us to bring more personalization to our customer journeys.
Review of Service for student experience
What do you like best about the product?
We love the ability to use Case Mgmt to faciltate student advising engagement. The cases can be used for reporting metrics and Notes are visible to other advisors
What do you dislike about the product?
We would like to present case queues and data to users without having them log into SF. We would like to leverage Experience more but is challenging.
What problems is the product solving and how is that benefiting you?
Academic advising and connecting students to advisors
Great tool for service
What do you like best about the product?
Service cloud can help automate processes and increase efficiency for service teams. Creating and working cases becomes easier, and flow is a great tool that can help streamline workflow.
What do you dislike about the product?
Although service cloud can work with knowledge articles and AI, it can be overwhelming to start the process for setting those up.
What problems is the product solving and how is that benefiting you?
Service cloud makes it easy for calls and customer interacts to be logged in Salesforce which helps create a more personalize interact with customers in the future.
Very customizable
What do you like best about the product?
The key benefit to Salesforce is that you can configure it to support your workflows.
What do you dislike about the product?
Because it's so customizable, there isn't clear and definitive documentation on how to configure it.
What problems is the product solving and how is that benefiting you?
It allows us to escalate customer needs to various departments
Engineer 1
What do you like best about the product?
Omni channel routing as implemented through a flos
What do you dislike about the product?
Not as intuitive as expected in that the out of the box routing rules do not work
What problems is the product solving and how is that benefiting you?
The routing of cases by skills
It’s very helpful for cases in our org
What do you like best about the product?
The upside about service cloud is the Omni routing it provides
What do you dislike about the product?
I dislike the inconsistency in performance and it's not that Intuitive.
What problems is the product solving and how is that benefiting you?
Cases for our internal marketing application
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