Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing product
What do you like best about the product?
Ease of use when configuring the system.
What do you dislike about the product?
Interface sometimes has performance issues
What problems is the product solving and how is that benefiting you?
Connecting with our customers in real time
Salesforce Admin
What do you like best about the product?
The best tool we used. Very customazible
What do you dislike about the product?
I cannot remember anything not good about Service Cloud
What problems is the product solving and how is that benefiting you?
Service cloud helps is better connect with customers
Helpful tool to track members
What do you like best about the product?
I love how I can anticipate what our membership will need with service cloud
What do you dislike about the product?
Implementation took a long time! I think
What problems is the product solving and how is that benefiting you?
Getting our members information faster
Awesome.
What do you like best about the product?
The over all start to finish customer experience.
What do you dislike about the product?
Not sure what can be integrated into it from outside sources.
What problems is the product solving and how is that benefiting you?
Automation
Great for the financial services sector
What do you like best about the product?
Creates an easy to use interface for both the employee and customer
What do you dislike about the product?
Sometimes can confuse people when they first start in the role requiring it
What problems is the product solving and how is that benefiting you?
It makes it easy to keep track of the entire interaction with the customer
Excellent tool for managing service cases
What do you like best about the product?
I love how easier it is for our service teams to manage cases using shared account and contact data sets with sales cloud
What do you dislike about the product?
I don't like that we needed to do a lot of customization to make the platform work for our needs.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us manage a wide variety of cases managed by numerous support teams.
Service Cloud at Emerson
What do you like best about the product?
As a certified SFDC admin I love the power Omni Channel gives my business team. Configuring users to receive cases is a si
ple process and data found in Onmi Supervisor allows for users to have a real time understanding of their backlog and helps orchestrate beneficial change.
ple process and data found in Onmi Supervisor allows for users to have a real time understanding of their backlog and helps orchestrate beneficial change.
What do you dislike about the product?
Skill based routing via Omni Channel can easily breakdown and cause frudtration for the business teams.
What problems is the product solving and how is that benefiting you?
SFDC helps enables chat globally, a major net new enablement for most of our teams. We are also reducing backlog and getting customers answers faster!
It’s an amazing app for someone who has to work on cases on a daily basis
What do you like best about the product?
The ability to navigate to records that are useful for a service rep to resolve issues is the most important part. Having it all in one place is really important
What do you dislike about the product?
It is sometimes slow and has a few bugs which are uncommon so it's okay but would love to fix those
What problems is the product solving and how is that benefiting you?
Service cloud helps my company's service reps to work on their cases in an efficient manner and enhance the CSAT
An exciting journey
What do you like best about the product?
Out of the box capabilities and ease of setup
What do you dislike about the product?
Not enough customization in some elements, especially UI. Cluttered UI.
What problems is the product solving and how is that benefiting you?
Customer service case management. Service Cloud allows us to bring life to a 20 year old process with new easy to setup software and optimize the processes.
Seamless
What do you like best about the product?
A comprehensive and centralized view of customer data, enabling efficient case management
What do you dislike about the product?
The cost, it is incredibly hard to forecast how much exactly the platform will cost you for authenticated logged in users.
What problems is the product solving and how is that benefiting you?
personalized and efficient support to your customers across multiple channels.
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