Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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External reviews are not included in the AWS star rating for the product.
An Essential, Affordable Tool for Any Company to Manage Service Requests
What do you like best about the product?
Easy to use, intuitive design, fantastic out of the box features than can be customized as needed
What do you dislike about the product?
Liscensing costs and support models can be confusing
What problems is the product solving and how is that benefiting you?
Service Cloud solves our complex complaint management and contact center needs though advanced routing tools and self help features, now powered by AI
Modern CRM product
What do you like best about the product?
Good experience across devices and platforms
What do you dislike about the product?
No good developer friendly tools . Using third party addon
What problems is the product solving and how is that benefiting you?
Activity and task management solutions
Excellent one stop solution for all the Sales and Marketing. We’d
What do you like best about the product?
User interface , lightning features , new features for every 3 months .
What do you dislike about the product?
No proper tools for developers for identifying or performing a code compare or code search
What problems is the product solving and how is that benefiting you?
Quick connect with field sales team , custom solutions quick to build for complex business needs
Scalable support for our customers
What do you like best about the product?
My favorite thing on Service Cloud changes based on the day. Today I am loving the ability to add our new specialized CS team in a few clicks! Overall I love how Service Cloud made all seven of our departments on Salesforce a little happier. Often tech implementations can feel like a series of compromises - not true with Service Cloud!
What do you dislike about the product?
I literally can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to connect with our customers, and also do our internal support.
Manufacturing b2b customer service
What do you like best about the product?
A single source of truth where customer service can document activity and interactions with our customers. We use this to inform our customer satisfaction and as a method to generate new business opportunities with new customer calls.
What do you dislike about the product?
Customization is often required. Especially for our group that has been using the platform for many years. We customize to close gaps in functionality that we often feel should be out of the box or, if it does become a new feature, we are too invested or engrained in our custom solution to take advantage.
What problems is the product solving and how is that benefiting you?
Documenting our customer requests. Previously they were written on notepads and tucked in desk drawers. We can learn from these or take actions.
Great tool for self service
What do you like best about the product?
The platform options to self service, experience cloud, chat bots, voice and Omni channel are some of the things you can use on the service cloud
What do you dislike about the product?
The adoption on the agents sometimes is low with some change resistance but the way to solve it is to use app exchange vendors to help on adoption and behavior
What problems is the product solving and how is that benefiting you?
Speed to deliver answers to the customers, guide customers to self serve, help agents to be more productive
Excellent presentations. Clear UI
What do you like best about the product?
The ease of use along with the new ai enhancements coming down the pipeline.
What do you dislike about the product?
There wasn't much I didn't like about salesforce service cloud. It would be nice to see some more emphasis on it with ai.
What problems is the product solving and how is that benefiting you?
Case management is a huge problem our organization faces and service cloud helps consolidate all of our important case details.
Service rocks
What do you like best about the product?
Connection to the rest of my customers data
What do you dislike about the product?
There is nothing that I can think of right now
What problems is the product solving and how is that benefiting you?
Capturing product and service complaints
Happy service customer
What do you like best about the product?
Scales with business..easy until confirmation
What do you dislike about the product?
Omni channel management hard to configure
What problems is the product solving and how is that benefiting you?
Case management and determine what's trending
Service cloud
What do you like best about the product?
Great product that helps our support team solve complex cases
What do you dislike about the product?
Need to bring more knowledge into the platform due to how my company authors documentation.
What problems is the product solving and how is that benefiting you?
Solving cases for my customers
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