Our use case revolves around managing licensing and ensuring that our partner companies, specifically resellers, have the appropriate access. We utilize the platform to monitor and organize information about their prospects.
Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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I used the service cloud and configure it for my clients.
What do you like best about the product?
Managing the case, using automation , email supports, using eienstein for give quick support.
Managing the user by different category , terriorty , language, experience and implement solution and provide support
Managing the user by different category , terriorty , language, experience and implement solution and provide support
What do you dislike about the product?
As per the requirment I not find any point for dislike the service cloud functionality.
What problems is the product solving and how is that benefiting you?
So managing complains and providing best soltion is always a tuff chalenge. Mainatining customer relationship give support in shorter time without degrading service qualities.After using service cloud feature these issue resolved.
A decade of experience admining Salesforce Service Cloud
What do you like best about the product?
Being part of the larger Salesforce ecosystem has definite benefits, like pulling from the same data as other products like their sales and marketing clouds. Salesforce's education system Trailhead is top-of-the-line, and updates to functionality are regular and robust. Automation is easy, and some of the AI components being in the works are leading the competition.
What do you dislike about the product?
More could be done to make service cloud easier for smaller and/or inexperienced customers. Too often Salesforce is touted as a do-it-yourself tool, and a year or two later an experienced admin (in-house hire or consultant) needs to be hired to reconstruct. If you plan on implementing Salesforce Service Cloud, it's best to have someone who's done it before guiding you.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud's core capability of ticket management keeps our Support team organized.
User friendly UI
What do you like best about the product?
The best service for the marketing cloud is the journey builder we can easily make the journey to shoot our email anytime.
What do you dislike about the product?
There are many complexities to learn the AMP script for the personalisation emails.
What problems is the product solving and how is that benefiting you?
We can easily get the data for the business analysis like how many new customers join also the number of losing subscribers or customers so we can prioritise our plan to get more customers.
I have worked in Salesforce for generating or renewal of new bills it's very easy to communicate
What do you like best about the product?
Their uniqueness. The trust the develop between customer and client.
What do you dislike about the product?
Nothing to dislike.everything here is planned and executed as they want.
What problems is the product solving and how is that benefiting you?
Its solving and building trust between us and customer and we are benefitted with saving time.
Honest Review on Salesforce Service cloud!!
What do you like best about the product?
Salesforce service cloud is one best tech support in the market.Sales
What do you dislike about the product?
Setup is sometimes complex for new users so proper documentation is required to work upon all the features.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud provides features to track customers data which can be used for tracking and managing complex data. We can customize user data according to our needs.
Salesforce Administrator & Process Manager
What do you like best about the product?
Provides an all-inclusive soultion to managing overhead processes
What do you dislike about the product?
The cost is a little high and it is not fully customizable.
What problems is the product solving and how is that benefiting you?
Provides an out-of-box solution that is easily maintainable.
Streamlining customer service operations with its centralized platform and offering robust case management, contributing to improved efficiency and enhanced customer support
What is our primary use case?
How has it helped my organization?
The centralized infrastructure offers significant advantage.
What is most valuable?
The most valuable aspect is its integration capabilities, particularly with our internal systems. The platform seamlessly connects with our in-house integration tool. The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization.
What needs improvement?
Occasionally, individuals face difficulty accessing information that seems to be unavailable to them. The main concern for me revolves around the speed of certain integrations. Occasionally, there's a delay of a few minutes for data to synchronize.
For how long have I used the solution?
I have been working with it for six months.
What do I think about the stability of the solution?
I have never encountered any stability issues with it. I would rate it ten out of ten.
What do I think about the scalability of the solution?
About a thousand employees utilize it on a daily basis. Currently, we are in the process of reviewing everything, and there's a possibility that we will start using it more extensively in the future.
What about the implementation team?
There are approximately eight to ten people involved in the maintenance tasks.
What was our ROI?
Regarding the return on investment, there is an observed improvement in speed compared to the previous process.
What other advice do I have?
I would recommend ensuring that you have access to demos or a practice system to verify that Salesforce Service Cloud is user-friendly and meets all your requirements. Overall, I would rate it eight out of ten.
Sales Experience
What do you like best about the product?
I recently had a tremendously positive experience with Salesforce Service Cloud. I was impressed by its user-friendly interface and intuitive features. The platform allowed me to efficiently manage customer inquiries and track their progress in real-time. The automated workflows streamlined my team's processes, resulting in improved productivity and faster response times. Overall, Salesforce Service Cloud has transformed our customer service operations, delivering exceptional experiences to our clients.
What do you dislike about the product?
Another area for improvement is the knowledge base functionality, which could benefit from better search functionality and more seamless integration with other systems
What problems is the product solving and how is that benefiting you?
Contact center
Another great service from Salesforce
What do you like best about the product?
This product from Salesforce is very easy to use. I especially like the Dashboard and and features in it.
What do you dislike about the product?
Not much to dislike about Salesforce Service Cloud. It has everything I need and few drawbacks as well.
What problems is the product solving and how is that benefiting you?
Helps me track my data and customers. This helps us fulfill our customers needs.
Salesforce Service Cloud (CRM) is best to use for Customer Support
What do you like best about the product?
The layout of the Salesforce service cloud app is simple and straightforward. There was no need to transect. It's very User friendly.
Customer Support is good, fast response we get and It's Integration very smooth, lot's of Integration article available on google.
Customer Support is good, fast response we get and It's Integration very smooth, lot's of Integration article available on google.
What do you dislike about the product?
Salesforce service cloud costs is too high, Normal company can't affort it
What problems is the product solving and how is that benefiting you?
Since when I'm using I feel it's better from other tools. it helps our team to manage work load by routing and scaling processes.
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