Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Great First Impressions with Salesforce Service Cloud!
What do you like best about the product?
We’ve recently started using Salesforce Service Cloud, and the Service Setup Assistant has been incredibly helpful in making the onboarding process seamless. I appreciate how quickly we could get started with minimal setup time. The ability to add sample service data allows us to test workflows easily without impacting our live environment, which is a major plus. Customer Support: The Salesforce Trailblazer community has been a great resource so far. Frequency of Use: We are just getting started but excited to explore more. Ease of Integration: Easy integration with other Salesforce products, like Sales Cloud. Ease of Implementation: Quick and smooth onboarding process with helpful tools.
What do you dislike about the product?
Since we're still in the early stages of using Service Cloud, we haven’t encountered any major issues. However, I can see that some users might need a bit more time to fully understand the system’s deeper features, as the learning curve could be steep for those without prior Salesforce experience.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us streamline our customer support processes by providing a centralized platform to manage all customer interactions. It simplifies case management, automates repetitive tasks, allowing us to handle issues more efficiently and improve customer satisfaction.
Salesforce is an excellent tool for business
What do you like best about the product?
I love the posibilities of the CRM, for me as an administrator is very easy to implement and customize for my end users. The sales team and the marketing team use the tool daily to power our business, it's a very fine tool have everything about our clients in only one place.
What do you dislike about the product?
Maybe the only thing that I dislike is that you need to buy a lot of different licenses to have all the services
What problems is the product solving and how is that benefiting you?
We have all the information of our clients in only one place
helping customers super easy and fast.
What do you like best about the product?
helps us for automating routine tasks and streamlining case management.
What do you dislike about the product?
Customization was challenging without technical expertise.
What problems is the product solving and how is that benefiting you?
helps me keep track of everything in one place, making it super easy to help customers fast and keep them smiling.
Most Optimal platform for serving Customers
What do you like best about the product?
I love how the service team can obtain a full 360 view of our customers to be able to know what their issue is before the customer even contacts us. This allows us to be proactive in solving problems with record efficiency and accuracy.
What do you dislike about the product?
There is alot of setup that has to take place to get it into a workable format for youself.
What problems is the product solving and how is that benefiting you?
Its solves our Customer 360 connection problem. Its the platform that brings it all together for us.
Service Cloud transformed the Customer and Provider Relationship
What do you like best about the product?
Service Cloud Provides the flexibility to its users to choose the medium they want to communicate their issue with whether it would -Text Messaging, Video Chat, Messanger , Whatsapp and much more. The reason it is very helpful is because it gives the ease to customers to choose the platform as per their conveinience Which further helps to solve their issue fast and contributes to their satisfaction.
Few things that changed the way how we think about providing service to customers Because of Salesforce Service Cloud:
1.RealTime web Chat (Customer Support)- Customers dont have to wait for hours or days for their issues
2.Quick Service From Agents - As Customers History is easily available for agents for their past issues
3. Customers can solve their cases by own and escalate it if necessary
4. Customers and agents both can share best practices and answer questions asked by other customers
5. Using Web App,one can easily integrate chat in Phone or website
6. Customers can use the service frequently for questions which are frequently asked and refer knowledge articles
Few things that changed the way how we think about providing service to customers Because of Salesforce Service Cloud:
1.RealTime web Chat (Customer Support)- Customers dont have to wait for hours or days for their issues
2.Quick Service From Agents - As Customers History is easily available for agents for their past issues
3. Customers can solve their cases by own and escalate it if necessary
4. Customers and agents both can share best practices and answer questions asked by other customers
5. Using Web App,one can easily integrate chat in Phone or website
6. Customers can use the service frequently for questions which are frequently asked and refer knowledge articles
What do you dislike about the product?
Although there is not anything i dislike about Salesforce service cloud but there is certainly a learning curve. Agents have to trained and Understand the different and multiple functionalities so that they can provide better service.
What problems is the product solving and how is that benefiting you?
The one problem i think it is solving which is benefiting me is that - The flexibility it provides that lets customers to choose their mode of communication whether its from text, whatsapp,messenger or video call. It helps the customers to reach out to us in very short spant of time.
Service Cloud for our business
What do you like best about the product?
Salesforce Service Cloud offers lot of standout features. For me mainly covers the following points.
**Customization - highly customizable, enabling businesses to tailor workflows, dashboards, and reports to fit their specific service needs.
** Automation - We can easily implement the automation process using Flow.
**Integration -Integration with other salesforce product.
** Support - If we encounter any challenges during implementation, we will receive prompt support from the Salesforce support team.
**Customization - highly customizable, enabling businesses to tailor workflows, dashboards, and reports to fit their specific service needs.
** Automation - We can easily implement the automation process using Flow.
**Integration -Integration with other salesforce product.
** Support - If we encounter any challenges during implementation, we will receive prompt support from the Salesforce support team.
What do you dislike about the product?
Service Cloud is a powerful tool, but for smaller businesses, it may not be affordable to invest in the product.
What problems is the product solving and how is that benefiting you?
Mainly in managing and streamlining customer service operations. It centralizes support across various channels email, phone and chat. then finally reduced the manual effort and prevent the issues
Significant Improvement in Case Management with Salesforce Service Cloud
What do you like best about the product?
As a Business Analyst at Telecom Argentina, I have been using Salesforce Service Cloud for over a year. The implementation of this tool has transformed our case management, allowing us to resolve customer issues more quickly and efficiently.
One of the most useful features we employ is order tracking. We have connected our ecommerce platform with the CRM, enabling us to validate the status of customer purchases and access a complete list of orders from each channel. This has facilitated customer service, as we can provide accurate and up-to-date information in real-time.
Additionally, we utilize the EPC application, which is also integrated with our ecommerce platform. This integration provides us with real-time information about available stock, helping us manage our inventory better and avoid stockout situations.
Overall, Salesforce Service Cloud has been a key tool in optimizing our operations, enhancing customer satisfaction, and increasing our team's efficiency.
I highly recommend Salesforce Service Cloud to any organization looking to improve customer service and optimize case management.
One of the most useful features we employ is order tracking. We have connected our ecommerce platform with the CRM, enabling us to validate the status of customer purchases and access a complete list of orders from each channel. This has facilitated customer service, as we can provide accurate and up-to-date information in real-time.
Additionally, we utilize the EPC application, which is also integrated with our ecommerce platform. This integration provides us with real-time information about available stock, helping us manage our inventory better and avoid stockout situations.
Overall, Salesforce Service Cloud has been a key tool in optimizing our operations, enhancing customer satisfaction, and increasing our team's efficiency.
I highly recommend Salesforce Service Cloud to any organization looking to improve customer service and optimize case management.
What do you dislike about the product?
Learning Curve: The platform's vast array of features means that new users often face a steep learning curve. While training resources are available, the onboarding process can be time-consuming.
What problems is the product solving and how is that benefiting you?
Problem: Managing customer issues across different channels can be chaotic and inefficient.
Solution: Salesforce Service Cloud centralizes all customer interactions, allowing agents to track, manage, and resolve cases from a single platform.
Benefit: This streamlining leads to faster response times and improved customer satisfaction.
Solution: Salesforce Service Cloud centralizes all customer interactions, allowing agents to track, manage, and resolve cases from a single platform.
Benefit: This streamlining leads to faster response times and improved customer satisfaction.
SDM using Saleforce as a support desk
What do you like best about the product?
the UI is nice, our admin time has reduced and the reporting dashboards have some great capabilities
What do you dislike about the product?
our implementation was rubbish and that was via a partner. theres probably a lot more the tool can do but without a qualified consultant in house it makes it harder to gain these efficiencies
What problems is the product solving and how is that benefiting you?
our admin time has reduced freeing up time to focous on other tasks.
Great service product for small to large businesses
What do you like best about the product?
OmniChannel to handle many service channels, many no-code tools, solid documentation to implement features, improving interface including the console to drive productivity.
What do you dislike about the product?
You need a partner or expertiese to implement and extensive training for users to adapt. This is expected but still a consideration for any business to successfuly implement this product. For larger companies and complex processes, declerative tools fall short, so we rely on programatic solutions which are great. This wouldn't be a problem is majority of customers weren't sold the vision of no code.
What problems is the product solving and how is that benefiting you?
My customers benfit greatly from OmniChannel capabilities, especielly Service voice using Amazon connect. The IVR experience is highly customizable, allows to align to unique business processes and automate using OmniChannel flow.
sales force usage
What do you like best about the product?
it is good that you can check the history and review what are the thing that your agent done on the account. ease of use customer support
What do you dislike about the product?
none so far everything is good.Ease of Integration
What problems is the product solving and how is that benefiting you?
it is very useful and easy to use
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