Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Salesforce- Best platform for customer support
What do you like best about the product?
Customer inquiry management is way easy on salesforce, it gives the data insights on what type of inquiry we are receiving, backed by email trail.
What do you dislike about the product?
Automatic reply are not functioning correctly, whenever there is change in the status of the ticekt, it should provide an update to the customer.
What problems is the product solving and how is that benefiting you?
Volume of inquiries, trend of inquiries, excalation matrix and back up of all communication in one single platform.
Review
What do you like best about the product?
Quick service , easily accessible and good interface
What do you dislike about the product?
Stuck at some point sometime, few option are not clear
What problems is the product solving and how is that benefiting you?
I used it to check the CRM platforms a
User friendly ERP solution
What do you like best about the product?
User friendly application to track the sales cycle and also supports in managing day to day routine activities by providing data extraction of projects, details filteration and also measure productivity.
What do you dislike about the product?
Bit slow, need to present the improved dashboard.
What problems is the product solving and how is that benefiting you?
Mobile, and can use anywhere anytime , easy to manage the customers and day to day activities.
It is great as a functional tool - but some way to go to nail down the UI/UX experience.
What do you like best about the product?
The best part is the endless ability to customize it and integrate it with various tools and applications.
What do you dislike about the product?
The OLD UI - which is now outdated and doesn't do any favors related to readability etc.
What problems is the product solving and how is that benefiting you?
Salesforce Service cloud - helps to prepare quotes/documentation that needs to go out to the customer.
It helps keep track of customer platform usage and provides stats that can help highlight usage to the customer's POC at the time of contract renewals.
It also helps to keep track of account activity, communications and other stakeholders' actions who are working on the same client account from different team perspectives.
It helps keep track of customer platform usage and provides stats that can help highlight usage to the customer's POC at the time of contract renewals.
It also helps to keep track of account activity, communications and other stakeholders' actions who are working on the same client account from different team perspectives.
Best tool for managing the Services Provided
What do you like best about the product?
I have been working on salesforce service cloud from past 4 years and it has been an amazing CRM platform for working smoothly.
What do you dislike about the product?
In the lightning preview it takes a bit longer for the screen to load.
What problems is the product solving and how is that benefiting you?
It helps managing the data and filing the cases and working on it with the required customisation. It is easy to link it with various 3rd party applications like Servis , SAP.
Efficient, Personalized Customer Support: A Review of Salesforce Service Cloud.
What do you like best about the product?
Salesforce Service Cloud transformed our customer support operations. Its seamless integration across channels, user-friendly case management, and AI-powered capabilities have increased efficiency and customer satisfaction. The capacity to tailor interactions and anticipate needs distinguishes it as a game changer for any support team.
What do you dislike about the product?
In my experience, the complex nature of Salesforce Service Cloud can be difficult, particularly for smaller teams or those without dedicated administrators. Navigating its many features and customization choices can take substantial time and effort, potentially impeding speedy installation and adoption.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses the difficulty of efficiently handling client inquiries across numerous channels, providing quick resolution and tailored support. This benefits me since it improves customer satisfaction, streamlines workflows, and provides vital insights into consumer needs, ultimately generating loyalty and corporate growth.
Salesforce service cloud - one stop solution for customer inquiries and issues
What do you like best about the product?
The acceptance of AI generation by salesforce makes it a seamless platform for customer service operations. The customizations available in the platform makes it very easy to implement for businesses as per their service processes.
What do you dislike about the product?
The plaforms seems to be a bit complex for the new users and navigating through the platform needs additional training and expertise. For smaller businesses, the pricing seems to be expensive
What problems is the product solving and how is that benefiting you?
As per the industry challenges being faced in these times, salesforce service cloud adresses business challenges by streamlining communication with customers accross multiple channels as well as improvment in response time and seamless support to the customer. By using centralized approach, it also enables the business in identifying major analytical conclusions to improve service to the customers.
Salesforce service cloud
What do you like best about the product?
Service Cloud are helping customers to find answers to their questions on themselves without connecting with supporting team.
What do you dislike about the product?
It does not have a large storage space are not best and it is more expensive.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases
Good
What do you like best about the product?
Automation tool is best part to learn more about the goal
What do you dislike about the product?
Duration of course is long good for growth
What problems is the product solving and how is that benefiting you?
Automation work flow
Awesome tool for CRM
What do you like best about the product?
Easy to use software for management relationship with customer
What do you dislike about the product?
Nothing, everything is good in Salesforce
What problems is the product solving and how is that benefiting you?
Everything which related to customer relationship
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