We use the product for our client database. We also use it to forecast a few deals due for closure in the coming financial quarters.
Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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External reviews are not included in the AWS star rating for the product.
Real time experience in IT project
What do you like best about the product?
When the Company is serviced People Can Raise their concerns in plenty of ways and it can be Chennalize.
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
What do you dislike about the product?
Nothing in the beginning I feel The UI is a Little Complex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud Connecting multiple Chennals analysing Problems and Then Chennailze the case to the Correct team and Person.
All in one center for customer 360 and customer service
What do you like best about the product?
The ability to get one view on someone when they reach out
What do you dislike about the product?
Complicated to get set up. but once it is, its good to go.
What problems is the product solving and how is that benefiting you?
Ability to track issues as they come in
Amazing platform
What do you like best about the product?
It is very user-friendly, provides us competitive features helping us save time and increase efficiency.
What do you dislike about the product?
There is nothing i would say to dislike,the platform offers a bundle of features.
What problems is the product solving and how is that benefiting you?
It is solving putting all the things at one place which is very secure,less human work
The interface is quite user-friendly, and data can be exported easily
What is our primary use case?
What is most valuable?
The interface is quite user-friendly. Anyone can use the software. It's very easy to pull up Salesforce to work or see if there has been any progress on our deals. The option to download the registered deals into an Excel sheet has enhanced our customer experience. There's a feature where we can mention the timelines of each milestone. As the milestone is achieved, it turns green. It gives us a notification. It improved our customer support and service operations.
What needs improvement?
The documentation could be improved. Salesforce must provide a place to store certain categories of documentation.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The tool is pretty stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
Our organization is huge. We have 125,000 employees. Around 20,000 employees use the product in our organization across the globe. The tool is scalable. I rate the scalability an eight or eight and a half out of ten. The tool grows as our business expands.
How are customer service and support?
We get support whenever we need it.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the ease of implementation a six and a half out of ten. We had to integrate it with a lot of other products. We had to build some custom APIs. They were not available out of the box.
What's my experience with pricing, setup cost, and licensing?
The tool is pretty expensive. We are spending a huge amount. I rate the pricing a nine out of ten.
Which other solutions did I evaluate?
We also used Oracle for a short duration.
What other advice do I have?
I will recommend the solution to others. It makes reporting easier. All the data is readily available in one place where we can pull it up whenever we feel like it. Overall, I rate the product a nine out of ten.
Brilliant tool for customer relationship management.
What do you like best about the product?
It provides a bucket of all the tickets being raised by the customers, allowes for various statuses of the ticket
What do you dislike about the product?
It does not provide notification for changes in status of tickets.
What problems is the product solving and how is that benefiting you?
It allows to customer management, providing feedbacks and helps in conversational support.
Easy to use
What do you like best about the product?
Service Cloud is highly scalable and can accommodate the needs of businesses of all sizes, from startups to large enterprises. Whether you're handling a few customer inquiries or managing a high volume of support requests, Service Cloud can scale to meet your requirements.
What do you dislike about the product?
Salesforce Service Cloud can be expensive, particularly for small and medium-sized businesses.
What problems is the product solving and how is that benefiting you?
Before using Salesforce Service Cloud, organizations might have struggled with disparate systems and manual processes for managing customer inquiries. Service Cloud centralizes case management, allowing agents to view, update, and track customer cases in one place.
It is so useful
What do you like best about the product?
This service cloud is very useful to automate the process for services like live agents and case routing escalation rules and so on
What do you dislike about the product?
As of now no drawbacks from side I am using live chart and skill based routing all are good for me
What problems is the product solving and how is that benefiting you?
Case management problems with high rating issues were easily resolved with the help of case management and live chat agent
One stop solution for service for all needs for business
What do you like best about the product?
Salesforce service cloud has a one of the best product we have in the market
What do you dislike about the product?
Case creation via community or web can be improved
What problems is the product solving and how is that benefiting you?
It solves as a self service portal and case management
Salesforce Service cloud is very user friendly
What do you like best about the product?
The features and products it provides and it is very user friendly
What do you dislike about the product?
I like most of the features.i have not yet come across something that I dislike as of now, maybe in the future 😉
What problems is the product solving and how is that benefiting you?
Automation and integration of service now and case.
Best CRM For Small Scale Businesses
What do you like best about the product?
I can easily navigate through the software. The user-friendly interface streamlines the navigation process, making it a breeze for all users, regardless of their technical expertise. This software ensures that even individuals with limited technical knowledge can effortlessly find their way around.
What do you dislike about the product?
Its biggest limitation seems to me to be its pricing, which is a bit high for a small business as it comes with a higher amount of ads on options.
What problems is the product solving and how is that benefiting you?
Its biggest benefits are that I can do multiple chat conversations simultaneously or live chat integration can be easily done with CRM which we can see in the customer conversational data dashboard.
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