Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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salesforce service cloud review
What do you like best about the product?
Integration Capabilities
Knowledge Base
Automation and AI
Knowledge Base
Automation and AI
What do you dislike about the product?
cost
Complexity
Customization Challenges
Complexity
Customization Challenges
What problems is the product solving and how is that benefiting you?
Lack of Omni-Channel Support
Manual and Repetitive Tasks
Manual and Repetitive Tasks
Easy to use, it is sometimes slow and takes time to load.
What do you like best about the product?
Capturing all accounts' data in one place. Easy to find the data from Salesforce. It is used everyday at work. There is an ease of integration.
What do you dislike about the product?
It is sometimes very slow and takes a lot of time to load.
What problems is the product solving and how is that benefiting you?
Solving the issue of misplacing the data. streamlining client details, company details, and additional information. Forecasting the revenue and managing my KPIs.
Service cloud has been great for our organization and we continue to expand it.
What do you like best about the product?
Knowledge base and our ability to quickly help resolve our users issues. We can collaborate with other departments and track the progress.
What do you dislike about the product?
Some of the manual input that we have required.
What problems is the product solving and how is that benefiting you?
The ability to quickly resolve client issues and collaborate easily.
The right tool for the job!
What do you like best about the product?
Service Cloud allows you to use exactly the functions your organization needs without fluff.
What do you dislike about the product?
Setup of features can be tricky and/or require an SI partner to enable.
What problems is the product solving and how is that benefiting you?
Tracking requests, escalating cases, reporting on CSar
Service cloud, an admins perspective
What do you like best about the product?
Case management. Case workload management. OmniChannel is 10 out of 10.
What do you dislike about the product?
We have sooo many related lists and fields in our detail section on case records. It has been a struggle to highlight truly important info.
What problems is the product solving and how is that benefiting you?
Case management, case routing, analytics of cases and problem resolution
Service Cloud helps track customer issues
What do you like best about the product?
Case management helps track customer issues and allows us to report on those calls and chats.
What do you dislike about the product?
It would be helpful if knowledge article creation and organization was easier.
What problems is the product solving and how is that benefiting you?
Tracking customer issues that come into our service center.
Great product, challenging pricing
What do you like best about the product?
The comprehensive toolkit available supports all customer service needs.
What do you dislike about the product?
The add-on pricing makes planning a challenge
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud supports our help desk and service interactions. The tools support multiple brands and complex triaging requirements.
Salesforce Service Cloud is very helps to automate the Cases
What do you like best about the product?
"Assigning cases is crucial in directing them to the right person."
What do you dislike about the product?
"Everything is currently good and I'm looking for a reliable automation solution to help with customer service and support cases."olution to help with customer service and support cases."solution to help with customer service and support cases."
What problems is the product solving and how is that benefiting you?
helping to find the right team for assigning the cases and fastest resolve.
Review from a certified Salesforce admin
What do you like best about the product?
Comprehensive customer information available for agents to provide services that improve customer satisfaction
What do you dislike about the product?
Sometimes it is slow in response to requests
What problems is the product solving and how is that benefiting you?
Providing comprehensive customer information that make us better in providing services
Life Made Easier
What do you like best about the product?
Salesforce has helped me and my peers to allocate tasks designated to other counterparts across the Globe without much of hassle. It is very quick, easy and convenient to use.
What do you dislike about the product?
Loading time could be better but otherwise no issues.
What problems is the product solving and how is that benefiting you?
Seamlessly connecting teams across the Globe on a platform with all the tools custom made specific to companies and quite easy to assign delegate stuff when required
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