Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Amazing plataform
What do you like best about the product?
The quality and velocity of the platform
What do you dislike about the product?
The supports some times doesn't help the way that need to be helped
What problems is the product solving and how is that benefiting you?
It's easier to my support team understand all the life of the clients that they are trying to help
Best ever
What do you like best about the product?
Connects us to our customers and solves issues concisely
What do you dislike about the product?
Easy to use. It helps us communicate with our customers
What problems is the product solving and how is that benefiting you?
Connecting consumers with experts on our products.
Easy service mgmt with room to grow
What do you like best about the product?
Simple out of the box functionality for service and case mgmt with many options you can add on as you grow
What do you dislike about the product?
Jumping into it without some thought can cause all sorts of issues. Think first, do second.
What problems is the product solving and how is that benefiting you?
Manage customer needs and link service data to customers.
It works well
What do you like best about the product?
Case based reporting is extremely helpful.
What do you dislike about the product?
How long it takes to get up and running.
What problems is the product solving and how is that benefiting you?
Easy to manage cases across the company.
Long onboarding but worth the wait
What do you like best about the product?
The Salesforce suite has been a game changer. It is opening up a whole new world for our company.
What do you dislike about the product?
Long onboarding process. Refining data has been difficult.
What problems is the product solving and how is that benefiting you?
Order tracking has been refined and customers are able to find the info they are looking for easier than in the past.
Awesome!
What do you like best about the product?
Ai capabilities! Can't wait to use it exclusively for our company.
What do you dislike about the product?
Long onboarding process to get everyone switched to Salesforce.
What problems is the product solving and how is that benefiting you?
It's allowing us to be on 1 platform that does everything.
Service Cloud
What do you like best about the product?
Salesforce Service Cloud has been a great platform to use with easy usability.
What do you dislike about the product?
There there are limitations in using the platform that prohibit us from getting all information desired
What problems is the product solving and how is that benefiting you?
This has been a great asset to our customer service team, allowing them to access customer details quickly.
Excellent extension to SFDC, debatable valuable as standalone Service CRM
What do you like best about the product?
Case management functionality and queues that work as expected. Great central data management being part of the Salesforce CRM core.
What do you dislike about the product?
Not all features are well integrated into a common version - like field service is a mostly separate package but pieces of it seem like through should be out of the box
What problems is the product solving and how is that benefiting you?
Inbound requests for information, order concerns, and for warranty claims
Vital System
What do you like best about the product?
Ensures a customer service cases are in Salesforce & can be viewed at multiple levels of the organization
What do you dislike about the product?
There really isn't anything negative at this time. Some of the enhancements we need are a result of not upgrading to financial services cloud
What problems is the product solving and how is that benefiting you?
It is solving some data integrity issues by consolidating all of the customer contact data within Salesforce. Helps from a regulatory perspective too.
The translation of "Intuitive and powerful" in English is "Intuitive and powerful."
What do you like best about the product?
I really like how easy it is to configure items that enhance customer experience.
What do you dislike about the product?
There is no single area that encompasses all elements of the service cloud.
What problems is the product solving and how is that benefiting you?
Our customers are in one area.
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