Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,461 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Quick to learn!
What do you like best about the product?
Salesforce Service Cloud is a great way to manage communication with customers. There is so much you can configure for allocating cases. It's simple to use for customers and customer support.
What do you dislike about the product?
The downside can be that configuration can be tricky. There are settings that might need configured in the regular settings and the Service Cloud settings. You get used to it quickly!
What problems is the product solving and how is that benefiting you?
It solves the issues that comes with having high call and case volumes.
Service Cloud makes managing internal cases a breeze!
What do you like best about the product?
We use Service Cloud to help our internal team members with tech issues, bug fixes, and feature requests. It is exceptionally beneficial.
What do you dislike about the product?
Sometimes I think Service cloud could be integrated into Salesforce's other cloud services - Though beneficial, there is a barrier to entry for team members who are not technically savvy.
What problems is the product solving and how is that benefiting you?
Service cloud gives us the ability to manage a workqueue of requests in a way that our current tech stack does not.
I recommend Salesforce Service Cloud!
What do you like best about the product?
I like the suggested knowledge articles functionality the best, which can increase self sufficiency for users, reducing case load for case managers. It also is a tool that can be utilized by case managers to best resolve their case.
What do you dislike about the product?
The least helpful thing about Salesforce Service Cloud is that only users with the Service Cloud box checked in their user details may use it. This step is easy to forget.
What problems is the product solving and how is that benefiting you?
Salesforce is solving the problem of having an unorganized and messy case management system. I now have a process that effectively handles my cases, ensuring that they are responded to and resolved in a timely manner. There is less manual case management on our end, freeing our time to dedicate to other resources.
It’s amazing i’m workinh in service cloud from last 13 years and helping team
What do you like best about the product?
Omnichannel and Eninstein chatboat is amazing.
I love the OOTB service cloud process which is base structure for every company
I love the OOTB service cloud process which is base structure for every company
What do you dislike about the product?
Entitlememt and milestone process is do complex i think we can make it more easy
What problems is the product solving and how is that benefiting you?
Contact center and omnichannel resolved so many proble like routing and everything .
We like the skill skill based routing and CTI and email to outlook functionality resolve a lot headache for my clients
We like the skill skill based routing and CTI and email to outlook functionality resolve a lot headache for my clients
Super helpful if you are already using Salesforce.
What do you like best about the product?
It's already pre-builkt in our current CRM (Salesforce). I love having a one stop shop for all my cases, tied directly to the information it's related to. Users can quickly access cases and submit pertinent information that helps me, and helps them get faster resolution.
What do you dislike about the product?
It requires licenses, not all users are enabled in the CRM, so there would be times where it would be more cost effective to use an external solution.
What problems is the product solving and how is that benefiting you?
It's for internal users only and allows them to tie specific CRM based information to their requests. I can assist them faster than using an external solution as it's related directly to the records they are trying to reconcile.
Very powerful and highly configurable
What do you like best about the product?
Service cloud is highly customizable, which allows us to tailor it to our individual needs.
What do you dislike about the product?
It is very expensive, and setup can be confusing at times.
What problems is the product solving and how is that benefiting you?
Visibility of customer's ongoing issues, and allows us to track and watch for trends.
Best Plattform for Customer Service
What do you like best about the product?
Best way to build solid porcessses for customer support. Easy and quick to setup for basic use cases. Huge Potential to optimize buiness porcesses
What do you dislike about the product?
expensive licenceses and lot of expirience needed to use the the software to full potential.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is our central plattform for customer service. Our Agents work with only Salesforce to ensure high productivity when closing Customer Cases
Best Customer Service Tool
What do you like best about the product?
Easy to Build and roll out to the support team.
Easy to Maintain and do changes very fast
End to End customer support life cycle can be automated
Good UI
Multi channel support
Easy to Maintain and do changes very fast
End to End customer support life cycle can be automated
Good UI
Multi channel support
What do you dislike about the product?
Only thing I dont like about salesforce is that is does not have LMS capability
What problems is the product solving and how is that benefiting you?
We have been using Service cloud from quite sometime and it be used to solve all of our customer requests/issues
Multi channel support to help our customer to connect with us from different channels
Multi channel support to help our customer to connect with us from different channels
Everything in the ox
What do you like best about the product?
Service agreements are awesome related to cases
What do you dislike about the product?
Price is too high for customers, so they go for the alternative
What problems is the product solving and how is that benefiting you?
Service!
Highly Customizable Platform
What do you like best about the product?
What sets it apart is how customizable it is, it’s not a one-size-fits-all solution. We were able to tailor the platform to fit our specific workflows, ensuring that it meets our needs. Whether it's configuring dashboards, automating processes, or integrating with other tools, the possibilities are endless and the flexibility of Service Cloud allows us to work more efficiently and provide better service to our customers.
What do you dislike about the product?
We had to invest a fair amount of time in understanding its capabilities to fully leverage its potential. However, once we got past that initial phase, the benefits became clear, and the effort was worth it.
What problems is the product solving and how is that benefiting you?
Salesforce has made managing our extensive knowledge base significantly easier. We were able to configure precise approval workflows for new knowledge articles, ensuring smooth content management. Additionally, the platform allows us to create custom flows that streamline our daily tasks, saving us valuable time and improving efficiency.
showing 331 - 340