Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Everyone in the Same Playground!
What do you like best about the product?
I love the ability to easily collaborate with other departments, resolve customer issues quickly and work in real time with Service Cloud!
What do you dislike about the product?
While not many, the slow adoption by other departments can be a potential problem.
What problems is the product solving and how is that benefiting you?
Collaboration with other departments.
We are new and yet to implement
What do you like best about the product?
Engagement productivity improvement on customer service
What do you dislike about the product?
More ai to be in corporated to ease the knowledge base
What problems is the product solving and how is that benefiting you?
Customer service customer care
leverage AI to provide seamless experiences
What do you like best about the product?
Salesforce is a work horse that can be customized for almost any type of workflow or use case. We use it to manage many types.of.case.flows and it is is highly customized for our business needs. Integration with other cloud services brings customers and data to one place. Ultimately with our different integrations we are able to keep all our agents and work in one place instead of having to elevate multiple types of systems.
What do you dislike about the product?
To much customization can make pivots and updates time consuming. Onboarding agents can someone's take a while for the learning curve into our instance and applications.
What problems is the product solving and how is that benefiting you?
We able to implement many stems and processes into one location instead of having to work across multiple applications.
Great option for your Service team
What do you like best about the product?
Finally having a consolidated view of all the cases that are coming in. We were working out of multiple inboxes before as well as getting emails directly to a reps account. This has solved that which has made workload management and tracking much easier.
What do you dislike about the product?
Emailing functionality is still lacking compared to Outlook.
What problems is the product solving and how is that benefiting you?
Like I said before, having a consolidated view of all the cases that are coming in. We were working out of multiple inboxes before as well as getting emails directly to a reps account. This has solved that which has made workload management and tracking much easier.
Support customers where they are
What do you like best about the product?
Unlike other support solutions, service cloud is built into and connected with other Salesforce technologies like sales, marketing, and commerce.
What do you dislike about the product?
Sometimes, additional licenses/SKUs are needed to achieve desired functionality.
What problems is the product solving and how is that benefiting you?
Case management overlayed with other aspects (sales, marketing) of the customer is very useful. It allows better, data-informed connections with customers.
Great experience used to be in touch with cuatomers
What do you like best about the product?
We can use the platform to engage customer to our product
What do you dislike about the product?
Some time the complexity of flows, at least for us
What problems is the product solving and how is that benefiting you?
We want to give the better service to our cuatomers so service cloud is the solution that help us to achieve that objective
Excelent
What do you like best about the product?
The functiobality and the process its excelent for our agents
What do you dislike about the product?
License price si more or less i recomend to
What problems is the product solving and how is that benefiting you?
Is our system for contact center so It help us to manage all our service side
Success Connecting Social Outreach To Customer Servic
What do you like best about the product?
We like how it integrates with our social management tools to directly connect service requests captured on social channels to our service team
What do you dislike about the product?
No notes, it is excellent! Keep up the great work
What problems is the product solving and how is that benefiting you?
Service management as a whole, including capturing service requests from social channels
Awesome !
What do you like best about the product?
I love how easy it is to boost revenue and drives efficiency!
What do you dislike about the product?
Some solutions aren't the best on the market -yet
What problems is the product solving and how is that benefiting you?
deliver personalised and timely support, leading to improved customer satisfaction and loyalty
Case management
What do you like best about the product?
Email-to-Case, Case Management, and navigating in sub tabs within the same browser tab.
What do you dislike about the product?
I don't like chatter. I would like to promote chatter use on cases to our users, but it's hard to report on.
What problems is the product solving and how is that benefiting you?
We can now track customer emails better than we ever have before.
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