Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Efective and assertive
What do you like best about the product?
I really like that it has that good organización that let you see on the screen all the information needed for each customer
What do you dislike about the product?
When they put very small icons for some of the additional things that ut has
What problems is the product solving and how is that benefiting you?
It help to have all the information when it needs to be
Great experience with Salesforce service cloud.
What do you like best about the product?
I like how it is integrated with the rest of the Salesforce ecosystem. Reducing vendor sprawl is always a great thing when it comes to operations.
What do you dislike about the product?
I can't think of any at the moment. Great product.
What problems is the product solving and how is that benefiting you?
Again, I think it's great to have this in the Salesforce ecosystem, so it reduces the amount of software vendors.
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud brings SOA cloud architecture to users that need it, versus those whom organizations can afford it. It's know fact the user access costs like $40 less per user than the traditional Electronic Business Suite of cloud applications.
What do you dislike about the product?
It seems like all software the twice yearly updates, mostly for Security Processes and the like tend to make the Agile Development or UX Team jump thru hoops type analogy. Some of its good, not allowing any one person or engineer to get stale sort of thing. It doesn't create excitement, but more work.
What problems is the product solving and how is that benefiting you?
Contracts with Vendors/IT Engineers visiting the HQ from home or remot offices.
Excellent CRM Tool
What do you like best about the product?
That is an intuitive and easy-to-use tool. Its user-friendly interface and robust features allow for quick and efficient access to and management of information, facilitating informed decision-making.
What do you dislike about the product?
I don't like how it manages tasks and to-dos. Compared to HubSpot, which offers a dedicated space for tasks and pending activities that is more user-friendly and easier to navigate, Salesforce's approach feels less efficient.
Additionally, every time a name is provided, it should be linked to the corresponding email or at least trigger an alert if there's no match. The system should also automatically correct the capitalization of names. For international addresses, there should be an easier way to input the address to accommodate different formats.
Additionally, every time a name is provided, it should be linked to the corresponding email or at least trigger an alert if there's no match. The system should also automatically correct the capitalization of names. For international addresses, there should be an easier way to input the address to accommodate different formats.
What problems is the product solving and how is that benefiting you?
I used for tracking sales activities. It is a good tool because it is intuitive and easy to use. Its user-friendly interface and robust features allow for quick and efficient access to and management of information, facilitating informed decision-making.
Salesforce can be better than what it is
What do you like best about the product?
Salesforce consolidates information better than most ITSMs, and its cloud-based platform truly allows for shared access amongst authorized groups, making the experience more streamlined.
What do you dislike about the product?
There is an unexplained need to use Jira integration for communications. Salesforce, especially Salesforce Lightning, has more than enough potential with its easy navigation to implement a communication system.
What problems is the product solving and how is that benefiting you?
Salesforce can consolidate problems based on keywords/phrases, thus allowing the business to compartmentalize various trending issues from being great to egregiously bad.
Amazing program
What do you like best about the product?
I currently use Salesforce at my job and can say that it appeals to the eyes. It's straightforward to navigate through. I use it to take inbound calls for customer service and customer support. I have been using the Salesforce service cloud for about 2-3 years.
What do you dislike about the product?
I would say there isn't really anything that I dislike about the program.
What problems is the product solving and how is that benefiting you?
I would say that it is nice to have your Knowledge base, dialer, live chat, and email all built in ONE system. I think that's beyond amazing rather than having to navigate through multiple programs with multiple windows open.
Gives us the competitive edge we need
What do you like best about the product?
Web to case and email to case helps us better manage our customer service issues
What do you dislike about the product?
Pricing, but that is for most clouds in the Salesforce stack
What problems is the product solving and how is that benefiting you?
We are still updating and enhancing our service cloud to better utilize built in functionality. Right now we use it to better manage our cases and FSL
Using Salesforce CRM as a software solutions analyst
What do you like best about the product?
The one major positive of using salesforce was the reliability. There were very few instances where it was down or not operating and even when that happened, the salesforce team would always bring it back up in no time.
What do you dislike about the product?
At first, the learning curve can be intimidating but i found out that over time, things got miuch easier to navigate. I also didn't like the layout at first as I felt it was all over the place but again, after dealing with it for a while you eventually get used to it.
What problems is the product solving and how is that benefiting you?
The huge issue that salesforce solved for me was the relationship between some/all of our clients and vendors. This was really useful as when I started, I had no idea of some of the relationships and titles between my organization and other external organizations. Salesforce really helped me in the sense that all I had to do was a quick lookup with an email and I could get a gist of who is who and go from there.
Service as an Afterthought
What do you like best about the product?
Salesforce Service Cloud is very customizable, which allows companies to set up the experience in a way that reflects their own internal processes, as long as they fall within Salesforce's obitrary limits. The Salesforce Support team have been very helpful in resolving issues on the platform.
What do you dislike about the product?
Knowledge and the knowledge base/help center products are hard to use, extremely limited, and have very few parts that make sense for managing a knowledge base. Organizing articles specifically is incredibly difficult because topics are hard to manage, categories have many limitations, there is no place to see all the information at once (making it difficult to audit a knowledge base). You'd think that you can see the topics on the knowledge page, but they are actually managed in Content Management (a separate place) and cannot be seen on the page where you write/review/edit articles. Knowledge management in Salesforce leaves MUCH to be desired. Use a different tool if you can.
What problems is the product solving and how is that benefiting you?
My company is able to collect information about our customers and their needs while also setting up the account in a way that reflects our internal processes.
Salesforce Service Cloud for Healthcare
What do you like best about the product?
I really appreciated the ease of not just service cloud, but Salesforce in general. As someone who used it for the first time in a healthcare setting for patients, I loved the ability to easily track their information as well as their journey through the program we used at the time. I also truly loved the ability to have a patients account and information pull up as they are calling which is a true lifesaver when you are dealing with a large volume of patients/ accounts. I also loved the confetti feature when a patient had reached then end our their journey through the program as well. It gave a fun sense of accomplishment. Due to my experience using salesforce for this position for the first time,I have chosen to continue to learn more and make it a longterm journey.
What do you dislike about the product?
In all honestly, I cannot pinpoint any major issues with service cloud specifically as it seemed to meet all the needs of our program, and things seemed to run efficiently for the most part.
What problems is the product solving and how is that benefiting you?
As mentioned previously the option to have a patients information and account pull up when they call was a huge help for me and solves a very big problem with a seemingly simple solution. I have worked in positions where there was a large volume of clients/accounts and no way of knowing whom was calling to ask about the status of their items I was working on. This can be stressful especially to someone who trying to hit the ground running in learning how to do their job, knowing a provider/patient can call at anytime and not being able to have their information on hand when you need it. With the integration of the phone app, the data is all there when you need it which was a game changer.
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