Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service Cloud
What do you like best about the product?
Omni-channel support, AI automation, robust customizability, and comprehensive analytics.
What do you dislike about the product?
Complex setup, high cost, occasional performance issues, and a steep learning curve.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlines customer support, improves response times, and enhances agent productivity, leading to higher customer satisfaction and operational efficiency.
a flexible CRM
What do you like best about the product?
It's flexibility, customization, robust reporting capabilities and integration capacity with other applications within companies.
What do you dislike about the product?
The implementation could be overwhelming for small companies
What problems is the product solving and how is that benefiting you?
customer and sales traceability. Salesforce is the perfect tool to keep clients' information and ensure effective and optimal communication processes.
What I Love About Salesforce Service Cloud
What do you like best about the product?
What I love most about Salesforce Service Cloud is how easy it is to use..the case management system keeps everything organized and then automation features and the integration with other Salesforce products is very good making system smooth easy to implementation. It can be a comples at first but once you get used to it itis a game-changer for customer service and custome support ..
What do you dislike about the product?
it can be complex at first and steep learning curve to understand the full functionalieties. Setup process can be time consuming and easy to get lost
What problems is the product solving and how is that benefiting you?
it helps to keep track of customer issues - case management. Automation features on routine task..Reporting tools give valuable insights
Powerful Service Desk solution on an Enterprise-grade technology platform
What do you like best about the product?
One of the best things about Service Cloud is that it resides on the same platform as our CRM (Salesforce) and therefore natviely appears inside the system and is easily accessible to users
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
What do you dislike about the product?
With every Service agent needing a license the cost can quickly become astronomical as Salesforce do not provide 'lower-level' licences
What problems is the product solving and how is that benefiting you?
It provides customers with the ability to quick and efficiently resolve issues while I can focus on other aspects of my job
Salesforce service benefits
What do you like best about the product?
We can lead sales team in daily basis, generate reports for Key accounts and input all database for future use in one platform
What do you dislike about the product?
Data input takes time so we need to allocate freelencers to do this task
What problems is the product solving and how is that benefiting you?
Salesforce helped me to generate reports for my key accounts
Experience with Salesforce Service Cloud
What do you like best about the product?
Service Cloud has been great to work with. Approval flows are the best feature and have helped a lot of my clients streamline their operations. They make the system easy to use.
What do you dislike about the product?
The Cases cannot be connected to order very well. The fact that order information cannot be displayed makes it difficult to implement and use.
What problems is the product solving and how is that benefiting you?
Refund Management is being managed by service cloud to ensure customer and business success.
Service Cloud Knowledge is awesome
What do you like best about the product?
Being able to keep all of our help articles in one place and being able to easily pull them into cases has been a game changer.
What do you dislike about the product?
Getting everything compiled took some time, but that was on our end, not service cloud.
What problems is the product solving and how is that benefiting you?
Solving customer questions is much easier now with service cloud
User friendly!
What do you like best about the product?
I like how I am able to switch between accounts from one department to another. That lets me view information from other department, help the customer more effectively. I like how I can create and modify cases for different clients. It is limited to that. I have been using from 3 years now.
What do you dislike about the product?
It is user friendly but interface is kind a boring.
What problems is the product solving and how is that benefiting you?
I use it in customer service to create case and keep track of things related to products, services and follow ups.
Complete and functional
What do you like best about the product?
I like that it has many tools integrated and it's very functional specially for CRMs that need multiple levels of detail it makes the work easier.
What do you dislike about the product?
I would like it to have an interface that is more user friendly, it's pleasant but some agents have issues learning how to use it.
What problems is the product solving and how is that benefiting you?
Whenever we have an issue with bugs or errors in a queue for example, there's always a resolution in a timely matter or at least updates that help and that help us with explaining the process to our team
Perfect service for Salesforce users
What do you like best about the product?
That you are using the cloud so your information wont be lost
What do you dislike about the product?
Nothing, it is actually a great service.
What problems is the product solving and how is that benefiting you?
The possibility of having a knowledge base for all of our processes, providers and customers so we can find the best solution to their issues
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