Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service cloud feedback
What do you like best about the product?
It is easy to setup the salesforce platform and APIS. I have developed custom object, validation ruls, formulas, flows, layout, etc over the last 2 years. its very flexibe in tems of usage and also customer support even helpful in terms of support in error resulotions. The salesforce API intergration Set up is also critical but you can easily implement in lower environment.
What do you dislike about the product?
The cost of different edition is bit higher than in past.
What problems is the product solving and how is that benefiting you?
We set up different case assignment process that assigns cases to respective teams according the issue reported.
Using sales force
What do you like best about the product?
Sales force is a good customer service but not user friendly so much. It's need to be more user friendly
What do you dislike about the product?
I didn't like to use getting connect to everything to each other. And also it's not good to present modules. I didn't like to use for my present notes
What problems is the product solving and how is that benefiting you?
If I forgot some mails, sf help me find so quickly
Everything needed into one platform
What do you like best about the product?
In our business we've introduced Service Cloud especially as a way to streamline communication with our customers. Having Cases displayed easily and connected to all other Objects and Records allows the customer support team to easily identify the needs and understanding each individual Account's circumstances.
What do you dislike about the product?
When releasing new integrations it might become slow.
What problems is the product solving and how is that benefiting you?
The use of Service Cloud is not only streamlining our processes but also increasing productivty and time to close cases.
CRM platform that meets customer service with improved sales knowledge
What do you like best about the product?
Automated workflows and built-in tools for asset and order management.
What do you dislike about the product?
Email functionality in the system. Not notified about new emails.
What problems is the product solving and how is that benefiting you?
Ability to communicate with customers by email, web forms, chat, social media.
Great Service
What do you like best about the product?
It is a robust and really powerful customer service tool. Great for larger organizations.
What do you dislike about the product?
It is costly for small startups and also think that initial setup is a bit tricky.
What problems is the product solving and how is that benefiting you?
It's ability to provide all in one customer service solution is the best.
A comprehensive product suite
What do you like best about the product?
We implemented Salesforce Service Cloud internally and then for a variety of insurance clients in the UK and the US. What I liked about Salesforce Service Cloud was its ability to configure with relative ease for different use cases with differnet insurers.
There is also a very active community within the Salesforce ecosystem to help with issues and support which is pretty cool!
There is also a very active community within the Salesforce ecosystem to help with issues and support which is pretty cool!
What do you dislike about the product?
The cost. It was quite prohibative for some of the clients that we were working with.
What problems is the product solving and how is that benefiting you?
Keeping all of our data in one place. This has really helped us in decision making. What is also great about this is it allows you to really put the customer at the centre of your operations. This allows for further personalisation within your offering.
Salesforce Review
What do you like best about the product?
I preferred Salesforce classic to the lightening version. I liked the ease of producing reports and managing data.
What do you dislike about the product?
Lightening was quite difficult to pick up, and less intuative.
What problems is the product solving and how is that benefiting you?
Storing customer information, for contact details etc...
Streamlining Workflow
What do you like best about the product?
Easy to navigate and easy to acess the analytics
What do you dislike about the product?
In order to change things, somethin git take a while to load, but this could be due to the options that out team have clicked on.
What problems is the product solving and how is that benefiting you?
Have access to all oppps, data in one place
Its a great application to working in a company.
What do you like best about the product?
It's really fast and easy to use. I had a great experience using it
What do you dislike about the product?
About the loading time of the information was really annoying
What problems is the product solving and how is that benefiting you?
Its solved their slow down problem
The best tool and using daily at work
What do you like best about the product?
One of the things I like best about Salesforce Service Cloud is its ease of use. The interface is intuitive and userfriendly, making it easy for agents to get up to speed quickly and overall the best platform.
What do you dislike about the product?
Maybe the cost. Some small businesses who has limited budget can not afford it.
What problems is the product solving and how is that benefiting you?
Easy access to see the customer data and profile. All the records of customers and call histories.
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