Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Great platform for service team
What do you like best about the product?
Very easy to use out of th box and further customize
What do you dislike about the product?
look forward to new features coming out.
What problems is the product solving and how is that benefiting you?
It provides an easy to use and powerful platform for customer service team and easy to customize to tailor to our process
Better User Experience Internally and Externally
What do you like best about the product?
Service Cloud allowed our company to customize the application to provide our external customer and internal team a better user experience. We are able to customize objects and create functionalities that created efficiencies within our operations. What is best is that as we use this ecosystem, we are able to pull data necessary for each activity without skipping a beat.
What do you dislike about the product?
As we move to other salesforce platform, it doesn't integrate well and when we create an update, it's not a one size fit all service cloud, health cloud or life science cloud.
What problems is the product solving and how is that benefiting you?
Able to empower our team to make necessary changes that fits their business process with minimal reliance on IT for changes.
Service Cloud for Insurance
What do you like best about the product?
It allows us full end to end visibility into the sales and service cycle together
What do you dislike about the product?
Not applicable at this time thank you. 😊
What problems is the product solving and how is that benefiting you?
Customer service
Cases are transparent for all
What do you like best about the product?
Cases are amazing and help many types of users stay connected
What do you dislike about the product?
That cases require permissions. Need easy way for record types to know when to assign
What problems is the product solving and how is that benefiting you?
We are solving e-mail to case and want to start using entitlements
Excellent
What do you like best about the product?
User Interface
No Code Solutions
AI Powered
No Code Solutions
AI Powered
What do you dislike about the product?
Price is expensive per user for small and medium businesses who want to grow into the platform
What problems is the product solving and how is that benefiting you?
Manage cases and knowledge
My service cloud experience
What do you like best about the product?
It integrates multiple communication channels into a single interface, ensuring seamless customer interactions.
What do you dislike about the product?
The endless multiple option of set up can be cumbersome
What problems is the product solving and how is that benefiting you?
It is allowing us to capture customer support request through our website
It’s everything a company need
What do you like best about the product?
The agility and easy use to service agents, managers and teams in general to manage requests
What do you dislike about the product?
Lack of more native connectors to external systems
What problems is the product solving and how is that benefiting you?
Manage public sector cases
Enables teams to increase productivity
What do you like best about the product?
Increases productivity. Easy to setup. Great customer experience support at Salesforce
What do you dislike about the product?
I have not found anything I dislike thus far.
What problems is the product solving and how is that benefiting you?
It's currently helping the teams manage their incoming request at a higher pace.
Very user friendly
What do you like best about the product?
Organize the data based and reports and dashboards
What do you dislike about the product?
Nothing I enjoy all the features and services available in service cloud
What problems is the product solving and how is that benefiting you?
We are able to post chatter feed and acknowledge the issue asap
One Stop
What do you like best about the product?
The most significant benefit of Service Cloud is its ability to enhance customer support by streamlining case management, automating workflows, and providing omnichannel support, which ensures a seamless experience across multiple platforms.
What do you dislike about the product?
Need to depend on external apps for Queue management
What problems is the product solving and how is that benefiting you?
Quick turnaround for every business need.
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