Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
The best service platform
What do you like best about the product?
Service cloud provides flexibility to accommodate complex business logic. The out of the box features are easy to configure and the service console it is fantastic
What do you dislike about the product?
There are some limitations that haven't been addressed in several years
What problems is the product solving and how is that benefiting you?
It provides visibility about customer cases and interactions with our product
Terrific Product
What do you like best about the product?
I can't imagine a service based department not using Service Cloud, especially with the ai features!
What do you dislike about the product?
The lack of support by the monthly meeting reps. They are unfamiliar with it.
What problems is the product solving and how is that benefiting you?
Organizing connection.
Service Cloud is great for email to case
What do you like best about the product?
I really like the email to case feature because it helps streamline and organize requests as I'm rolling out new features for my sales teams. It really helps me prioritize what I need to do.
What do you dislike about the product?
I honestly wish I had more time to figure out how else I can use Service Cloud for our use cases.
What problems is the product solving and how is that benefiting you?
It gives me a place to service our stakeholders and internal customers.
Service cloud case to email
What do you like best about the product?
Ease of use to setup case to email feature
What do you dislike about the product?
Separate from sales cloud not a fan of having to switch setup
What problems is the product solving and how is that benefiting you?
Adding unsubscribe feature for non marketing cloud users
Data Governance
What do you like best about the product?
It's Scalability and flexibility and easy ti build requirements against your needs.
What do you dislike about the product?
It's expensive but worth it.Would suggest getting a deliver partner focused on your requirements and milestones.
What problems is the product solving and how is that benefiting you?
Having customer data in one place.
Great product it help us to understand our post sales customers needs
What do you like best about the product?
Great product it help us to understand our post sales customers needs
What do you dislike about the product?
Integration e other applications might be easier
What problems is the product solving and how is that benefiting you?
Visibility
Service Cloud, heaven for Agents
What do you like best about the product?
Omni Chanel and it's routing. These best thing is skills based routing
What do you dislike about the product?
Configuring the prechat form is sometimes hard.
What problems is the product solving and how is that benefiting you?
It solves service agent configuration and routing chats to agents
The Standard for a Reason
What do you like best about the product?
The out of the box functionality pushes organizations to adopt best practices for their sales pipelines. Additional customization for most use cases is cheap and easy to build.
What do you dislike about the product?
A trickle of updates that are available for custom objects but not to standard objects really go against the the design philosophy.
What problems is the product solving and how is that benefiting you?
I consider it a repository of all information relevant to to a customer, providing a true 360 view which enables agents to make good decisions.
Service Cloud Review
What do you like best about the product?
Worked with the product and implemented it for a complex product org
What do you dislike about the product?
Super flexible and complex so need to watchout
What problems is the product solving and how is that benefiting you?
Streamlined processes
Service cloud
What do you like best about the product?
The simplicity of handling the cases is good
What do you dislike about the product?
Sometimes the configurations are complex and can be automated
What problems is the product solving and how is that benefiting you?
Case resolution
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