Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service on the go
What do you like best about the product?
Ability to configure service related features easily using out of the box features
What do you dislike about the product?
Developing lightning component and testing needs many steps, needs to be simplified
What problems is the product solving and how is that benefiting you?
Manage internal IT ticket
It is good
What do you like best about the product?
Email to case web to case. Email to case is amazing
What do you dislike about the product?
Listview button customization. I created button but did not hide them from other profile
What problems is the product solving and how is that benefiting you?
I am not sure now
Mapping out our journey into Service Cloud
What do you like best about the product?
We are new to and just beginning our service cloud mapping journey.
What do you dislike about the product?
No hurdles yet thankfully, map is looking strong!
What problems is the product solving and how is that benefiting you?
In field inventory, customer contract and complaints, customer call center, orders and invoices
Fantastic service
What do you like best about the product?
We love the ability to put our service team in Salesforce to integrate with the rest of the company.
What do you dislike about the product?
We haven't seen a lot of downsides yet to the Service Cloud.
What problems is the product solving and how is that benefiting you?
It helps us keep everything in one place.
Runs our Fleet Support organization
What do you like best about the product?
Everything in the same ecosystem and enables us to see across divisions
What do you dislike about the product?
File management is lacking and could be better
What problems is the product solving and how is that benefiting you?
Servicing our customers needs
Service Cloud is a MUST HAVE
What do you like best about the product?
Omni-Channel, Knowledge, WebtoCase, Assignment Rules, and overall case management.
What do you dislike about the product?
Nothing! Salesforce is constantly improving!
What problems is the product solving and how is that benefiting you?
Patient Relations
unique solutions for unique industries
What do you like best about the product?
Service cloud offers solutions not found in other Salesforce instances that allow us to respond faster and more effectively with client concerns.
What do you dislike about the product?
I would be hard pressed to find issue with service cloud
What problems is the product solving and how is that benefiting you?
The knowledge base specifically transformed how our agents "fish for themselves" which improves response times and response accuracy even when on the phone.
This has been super helpful for our company!
What do you like best about the product?
How easy it is to cater to your specific needs
What do you dislike about the product?
No real complaints so far our experience has been good.
What problems is the product solving and how is that benefiting you?
This is going to solve our current process and we will have ticketing.
Service Cloud Review
What do you like best about the product?
Service Cloud enables agents to be most efficient in their workflow Case auto-assignment rules, intelligent UX, integrated Knowledge articles, and Case Manager tools.
What do you dislike about the product?
For some customers the cost can be higher than their available budget.
What problems is the product solving and how is that benefiting you?
Service cloud enables our team to manage a heavy call load while not expanding staffing needs.
Service Cloud for Success!
What do you like best about the product?
I love how it creates a central place for customer cases and CS data
What do you dislike about the product?
I have no dislikes about the platform, its great!
What problems is the product solving and how is that benefiting you?
Central location for all customer data and case data
showing 3,151 - 3,160