Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
I have been a Service cloud admin for a while.
What do you like best about the product?
How well its integrated with Sales cloud
What do you dislike about the product?
Some of the tech debt created when customizing
What problems is the product solving and how is that benefiting you?
Product service
Service Cloud + AI
What do you like best about the product?
Service Cloud allows for a seamless agent experience, reducing multiple screens. The new addition of AI to the mix will make agents more efficient and reduce repetitive/boring tasks.
What do you dislike about the product?
Pricey licensing model but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Reducing screen switching, close integration with Experience Cloud and our data.
360 view customer data via data cloud.
What do you like best about the product?
The premium connectors for integration to external system via data cloud.
What do you dislike about the product?
The service email to case is not available currently, would be great if is enabled.
What problems is the product solving and how is that benefiting you?
All the CRM related duties.
Configurable
What do you like best about the product?
Routing incoming inquiries was very nice.
What do you dislike about the product?
Too many Clicks can be annoying to users
What problems is the product solving and how is that benefiting you?
I'm not using it anymore.
Great service
What do you like best about the product?
It helps track our internal issues and track our enhancement requests. It's easy to use and report to various teams
What do you dislike about the product?
I don't have any feedback on dislikes. Thanks!
What problems is the product solving and how is that benefiting you?
It is a logging system for our enhancement needs and work.
Salesforce case management is great
What do you like best about the product?
The ability and ease of entering case via multiple channels and integrating automation
What do you dislike about the product?
Some features require a number of dependent steps that would be helpful to know ahead of time
What problems is the product solving and how is that benefiting you?
Case management, Omni channel, automation
The ability to interact with the end users in all ways in one place is excellent
What do you like best about the product?
All customer data and interactions in one place
What do you dislike about the product?
I need to better learn the flow. Being new to salesforce, this will come
What problems is the product solving and how is that benefiting you?
Bringing all interactions to one place and being able to work with the customer on their current needa
Service cloud is great
What do you like best about the product?
Connectivity to the rest of Salesforce products.
What do you dislike about the product?
Restrictions as part of the standard object model
What problems is the product solving and how is that benefiting you?
Customer case management and routing
Organization of cases
What do you like best about the product?
That we can organize our case load, get metrics and see trends to inform improvements
What do you dislike about the product?
Email to case can be clunky and erroneous cases due to auto response is not handled well
What problems is the product solving and how is that benefiting you?
Spreading case load over resources, try first call resolution trends on case types
Best system to manage your customer service
What do you like best about the product?
Salesforce health cloud gives you all the tools you will need to give your customer white glove service. No other product can match service Kyle skills and capabilities.
What do you dislike about the product?
Service is what you make it. So if you don't have a well architect plan, it really can go sideways.
What problems is the product solving and how is that benefiting you?
My service called managers, relationships post sales
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