Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Wonderful Ticketing!
What do you like best about the product?
Keeping all of the info together in one place
What do you dislike about the product?
No complaints at all. Wonderful product
What problems is the product solving and how is that benefiting you?
Just really enjoy the product
Great way to handle customer service queries
What do you like best about the product?
The UI and workflows make it unique as well as its ability to connect with clouds
What do you dislike about the product?
Nothing really. It is the best one ive used
What problems is the product solving and how is that benefiting you?
Handling an influx of tickets
Service Cloud
What do you like best about the product?
What I like best about Salesforce service cloud is the integration with CRM to get data like Contact, Account, etc.
What do you dislike about the product?
For Salesforce service cloud, I wish it automatically assigned tickets to the respective agent.
What problems is the product solving and how is that benefiting you?
It is helping us aggregate and link tickets with CRM data.
It is robust service
What do you like best about the product?
It is a Centralized system for tracking customer issues (cases) from initiation to resolution, including details like customer information, problem description, status updates, and assigned support ananlysts .
Love how this is data driven to be able to identify trends, delivery and performance .
Love how this is data driven to be able to identify trends, delivery and performance .
What do you dislike about the product?
The multi level reporting limitations kind of big limitation
What problems is the product solving and how is that benefiting you?
Features like automated workflows, chatbots, and self-service portals reduce the manual effort required by customer service agents, allowing them to focus on more complex issues.
The solution to manage inquiries
What do you like best about the product?
Very cool, easy to handle and accessible any where any place (especially on the go). Viewing of cases have never been easy
What do you dislike about the product?
The setup of SLA timeline need some tweeting especially for weekend and public holidays.
What problems is the product solving and how is that benefiting you?
Handle inquiries from members.
Highly recommended for Great User Experience
What do you like best about the product?
The customisation that Service Cloud allows provide both internal and external stakeholders better user experience and improve efficiencies that are catered to meet our needs and running ground operations. It also allows us to export the required data to perform the required analysis for the caseworkers and management to make informed decisions.
What do you dislike about the product?
As a new user, it wasn't the easiest to navigate around the wide range of features. Time and training are required to familiarise with the product to maximise the features and functionalities.
What problems is the product solving and how is that benefiting you?
Lack of client and family 360 to help caseworker develop a holistic case and intervention plan to support the family. Allows collaboration and co-planning among different stakeholders to develop a plan best in supporting the family.
Excellent, adaptable service platform
What do you like best about the product?
Flexible To meet all our service needs for our evolving customer base.
What do you dislike about the product?
Some features do require significant investement both in time and budget.
What problems is the product solving and how is that benefiting you?
Case deflection for low level items
Solid Product
What do you like best about the product?
Built in features for SLAs and resolution performance make this a solid product offering
What do you dislike about the product?
Assignment rules could benefit from some additional complexity and auto-assign
What problems is the product solving and how is that benefiting you?
Ease of use in config
Deep Integration into existing sales and service processes
What do you like best about the product?
Close connection and integration into Sales and Services processes giving Sales and Service Repa a 360 Customer Experience
What do you dislike about the product?
Still not covering all service workflows like invoicing
What problems is the product solving and how is that benefiting you?
Getting oversight of customer interactions and resolving problems more quickly
New to salesforce cloud but…
What do you like best about the product?
New to salesforce service cloud but it seems like it could fit a lot of my needs
What do you dislike about the product?
I haven't found many issues with service cloud, I think it could fit my purposes well.
What problems is the product solving and how is that benefiting you?
Help desk problems can be solved with salesforce service cloud
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