Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service cloud has been an integral part of solving many business problems
What do you like best about the product?
Service clouds flexibility is amazing. Service cloud allows for customization
What do you dislike about the product?
It can be a bit complex and difficult to navigate as a new admin.
What problems is the product solving and how is that benefiting you?
Managing customer queations
Good job
What do you like best about the product?
The customization ability that is available
What do you dislike about the product?
Reporting limitations that the platform has
What problems is the product solving and how is that benefiting you?
Workload management
Director
What do you like best about the product?
Data driven insights that streamline business process flows ans enhance or value proposition
What do you dislike about the product?
Integration capabilities are limited across
What problems is the product solving and how is that benefiting you?
Accessibility to real time performance data
Absolute Success
What do you like best about the product?
Salesforce Service Cloud excels in integrating customer data from multiple sources to provide a comprehensive view, enabling personalized and efficient service. Its automation and analytics features further enhance case management and performance tracking.
What do you dislike about the product?
Salesforce Service Cloud can be complex and require significant time and resources for implementation and customization.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves problems related to fragmented customer data and inefficient support processes by centralizing information and automating workflows, which enhances service quality and operational efficiency.
Great nonprofit with expandability and lots of features for nonprofits
What do you like best about the product?
The customizability of the case functions as well asadd-ons that can be added or not depending on your needs
What do you dislike about the product?
I wish the licensing were just part of the sales cloud license instead of an add-on
What problems is the product solving and how is that benefiting you?
Enabling nonprofits to service their constituents faster.
AI x Service Cloud
What do you like best about the product?
Service cloud has always been a great tool for our service agents to quickly and effectively respond to our customers. We are just starting to implement Einstein AI to further increase productivity and accuracy for our agents. We love what we have seen and look forward to more.
What do you dislike about the product?
I want to run more analytics on the feedback provided by our service agents in AI content produced.
What problems is the product solving and how is that benefiting you?
Service cloud and AI will reduce the time it takes to provide solutions to our customers.
Service Cloud
What do you like best about the product?
Service cloud is great for interacting with customers
What do you dislike about the product?
Service Cloud can be difficult to implement
What problems is the product solving and how is that benefiting you?
It allows customers to self serve on support
Transformative
What do you like best about the product?
Helps us drive a cutting edge service model
What do you dislike about the product?
Reporting is point in time, cannot trend easily.
What problems is the product solving and how is that benefiting you?
Common process
Powerful customer service platform
What do you like best about the product?
Service Cloud is highly customizable and let's you create a unique customer journey.
What do you dislike about the product?
There are no pre-build processes, and with all the customization possibilities it can take some time to setup.
What problems is the product solving and how is that benefiting you?
It provides a unified overview of customer and partner activities across services.
Game changer for CX
What do you like best about the product?
The ability to quickly and seamlessly arm live agents with the type of detailed information they need to provide exceptional and personalized customer service.
What do you dislike about the product?
It requires a mature enough organization
What problems is the product solving and how is that benefiting you?
Helping our clients integrate AI into more areas of their business
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