Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service cloud is the best choice.
What do you like best about the product?
As a former service cloud agent and continuing my journey with Salesforce, I am now building in the service cloud from the line of business. The service cloud offers scalability and continued growth with my organization.
What do you dislike about the product?
Custom code can be challenging but is still workable.
What problems is the product solving and how is that benefiting you?
Integrate multiple systems.
Loving Service Cloud!
What do you like best about the product?
It helps track our business cases and align with customers
What do you dislike about the product?
There are some limitations that take a little extra configuration
What problems is the product solving and how is that benefiting you?
Routing internal and external cases and responding to users
Easy case management
What do you like best about the product?
How easy it is to set up and use service cloud
What do you dislike about the product?
There are not many downsides if it's set up properly
What problems is the product solving and how is that benefiting you?
It helps us organize internal issues as they arise
Service Cloud Review
What do you like best about the product?
FSL & Call center functionality are the most preferred
What do you dislike about the product?
A lot of Service Cloud connectors relying on Instance's resources and its transaction is impacting the Queue
What problems is the product solving and how is that benefiting you?
Call center data integrating with Salesforce data such as asset, product, contact
Service cloud allows us to make every customer feel the the only customer
What do you like best about the product?
The platform continues to evolve in ways that make us more productive with a larger customer base without necessarily a larger team
What do you dislike about the product?
The licensing models are constantly changing so it's hard to budget for licenses.
What problems is the product solving and how is that benefiting you?
Giving a growing customer base the feeling that they are unique and special
Great Case Management
What do you like best about the product?
It integrates with all my systems. That is nice
What do you dislike about the product?
Need a partner to set it up to get all the benefits
What problems is the product solving and how is that benefiting you?
Getting issues captures from our clients
Service cloud is industry leader
What do you like best about the product?
How easy it is to setup and maintain cases
What do you dislike about the product?
Nothing that I have found so far. I've really enjoyed it.
What problems is the product solving and how is that benefiting you?
Helping sort cases. Get cases assigned to the right people at the right time so that things get resolved within an acceptable amount of time.
Service cloud review
What do you like best about the product?
Case management, case routing, chat agent
What do you dislike about the product?
Queue assigning, omni channel in sales not working as expecting
What problems is the product solving and how is that benefiting you?
Case routing and creation
Best enterprise service option
What do you like best about the product?
Salesforce Service Cloud always has a solution to solve for any given service management request from the business, from large service transformation projects to routine updates.
What do you dislike about the product?
Each additional solution product is an additional cost. It may be prohibitive for smaller companies.
What problems is the product solving and how is that benefiting you?
Comprehensive customer service request management platform including high volume email routing, live chat, and live phone service.
Service Cloud- A core functionality of any team
What do you like best about the product?
With service being so vital to all organizations, service cloud allows admins to easily, and effectively, set up orga in a way that benefits the whole.
What do you dislike about the product?
SCV functions differently based on service providers. It's an amazing product, but without the right service provider, can not be properly utilized.
What problems is the product solving and how is that benefiting you?
Service Cloud allows our team to quickly address customer concerns through standard usage, like case management and chat.
showing 3,051 - 3,060