Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service cloud for banking
What do you like best about the product?
Knowledge is getting awesome
..agentforce integration will be cool
..agentforce integration will be cool
What do you dislike about the product?
Chat changing every 5 mins with new hopefully MIAW stays
What problems is the product solving and how is that benefiting you?
All listed above
Admin
What do you like best about the product?
It works for my service team, would like to use it more
What do you dislike about the product?
Nothing that I can think of at this time
What problems is the product solving and how is that benefiting you?
Cases
Service cloud is the best
What do you like best about the product?
It allowed us to serve our customers better
What do you dislike about the product?
It needs to be more user friendly for non tech people
What problems is the product solving and how is that benefiting you?
It is used for maintaining our customers
Service cloud solution for account teams
What do you like best about the product?
Our team works cross collaboratively to deliver our product across a variety of stakeholders. Service cloud helps us stay organized .
What do you dislike about the product?
Our org works across various instances who do not all have their app configurations set the set which can make it difficult to enable features.
What problems is the product solving and how is that benefiting you?
Cross collaboration and data storage
Service cloud
What do you like best about the product?
Love the ease of use and free training that is offered
What do you dislike about the product?
The price. You have to add on individual products
What problems is the product solving and how is that benefiting you?
Single source of truth for customer information
Salesforce Service Cloud: The Customer Service Powerhouse
What do you like best about the product?
The most helpful feature of Salesforce Service Cloud, based on my understanding and user reviews, is likely the 360-Degree Customer View. This capability empowers agents with a comprehensive understanding of each customer's history, preferences, and interactions across various channels.
What do you dislike about the product?
Initial Setup: The initial setup and configuration can be complex, and we needed assistance from Salesforce consultants to get everything up and running smoothly.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is addressing several key pain points in customer service operations, leading to significant benefits for businesses like mine. Here's a breakdown of some of the problems it solves and their positive impact
Service Cloud test
What do you like best about the product?
With the service cloud I can serve my customers more efficiently
What do you dislike about the product?
Using the Service cloud I can not control my own schedule.
What problems is the product solving and how is that benefiting you?
With the service cloud I can track my customers' requests to resolve them more quickly.
Super easy and cool tool, service was my first approach with Salesforce
What do you like best about the product?
Is super easy to start, don't feel like you are lost
What do you dislike about the product?
The developer view is not the best view I was work, but no horrible
What problems is the product solving and how is that benefiting you?
We make a chat with live asistence on work hours to help the customers
Fantastic Experience
What do you like best about the product?
Salesforce Service Clous is very, very Good for best attends my customers!
What do you dislike about the product?
I like all features! This solution is fantastic.
What problems is the product solving and how is that benefiting you?
in approaching our customers and in speed and proactivity, increasing the efficiency of service.
Service Cloud
What do you like best about the product?
The platform gives us a complete 360-degree view of our customers, which has made it so much easier to deliver personalized and efficient service. The omni-channel support is seamless, allowing us to manage interactions across email, chat, phone, and social media all in one place. I especially appreciate the automation and AI features, like Einstein Bots, which have drastically improved our response times. Plus, the self-service options have really empowered our customers to find answers on their own, easing the pressure on our support team. Overall, it’s highly customizable, scalable, and has truly transformed the way we handle customer service.
What do you dislike about the product?
The platform can be quite complex and overwhelming, especially for new users. It took a lot of time and effort to fully understand and customize it to fit our needs.
What problems is the product solving and how is that benefiting you?
N/a
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