Agentforce Service
Salesforce, Inc.External reviews
6,967 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Features and Helpful Community, but Complex with Limitations
What do you like best about the product?
I use many of the features, and I appreciate being able to open cases from different places. The community is also helpful, working smoothly with customers.
What do you dislike about the product?
The system is complex and has limitations when it comes to entitlements, as well as some red flags.
What problems is the product solving and how is that benefiting you?
Customer tickets, onboarding requests, product issues, deliveries, and more are all managed here.
Great Solution for Our Client, No Dislikes
What do you like best about the product?
It’s very great solution for our client.
What do you dislike about the product?
No, I don’t have dislike about your solution.
What problems is the product solving and how is that benefiting you?
No, I haven’t seen problems.
Great Omni-Channel Support, But Deployment Milestones Need Improvement
What do you like best about the product?
Omni channel, multi channel, Chat and WhatsApp integration
What do you dislike about the product?
Deploy milestones to production and countdown
What problems is the product solving and how is that benefiting you?
centralized service with multiple channels, voice integration and automatic case opening
Great Omni Channel Routing Feature
What do you like best about the product?
Omni Channel Routings and Comfigurations
What do you dislike about the product?
Should have more feasibility in expanding and configuring omni supervisor
What problems is the product solving and how is that benefiting you?
Skill based routing fir efficient case handling
User-Friendly with Robust Capabilities
What do you like best about the product?
I appreciate how easy the setup process was, thanks to the experienced admin. The Experience Cloud support significantly benefits our organization, and I find the Omni-Channel Routing feature incredibly useful. The agentic capabilities and service intelligence dashboard are particularly valuable and stand out as key features.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud benefits my team with easy setup and omni-channel routing, enhancing workflows. The Experience Cloud support is significant, and the agentic capabilities and service intelligence dashboard add value for possible repurchase.
Great Case Management, But Knowledge Customization Lacking
What do you like best about the product?
Case Management and Omni Channel are great. Also, routing configurations and topics for service agents
What do you dislike about the product?
Knowledge has a very poor level of OOTB customization
What problems is the product solving and how is that benefiting you?
Case Management and Live Agent connections with customers
Effortless Case Management with Robust Integration
What do you like best about the product?
I appreciate the easy implementation of Salesforce Service Cloud, which made setup hassle-free. I love how all case-related data is centralized, simplifying management for different departments. The integrated workflow, with features like case creation, queue management, and follow-ups, really streamlines our processes. The modern platform, with AI integration and regular updates, keeps everything efficient and up-to-date.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud centralizes data, making it easier to manage cases and improve coordination across departments. It simplifies data management and ensures efficient distribution of information for strategic decision-making.
Great Omni-Channel Features, Lacking Standard Flows
What do you like best about the product?
Omni channels, case and work order management
What do you dislike about the product?
Not many standard object integrations and flows
What problems is the product solving and how is that benefiting you?
Our field service team is using it on day to day work and save lots of time
Excellent Customer Service and Call Center Features
What do you like best about the product?
Customer service and call center functionality
What do you dislike about the product?
None as of now, I am happy with what I get
What problems is the product solving and how is that benefiting you?
It helps in resolving many issues
Great Platform for Running Your Business Daily
What do you like best about the product?
How you can run your businesses on the platform.
What do you dislike about the product?
I’m not sure as it is a tool I use day to day. It part of my job function.
What problems is the product solving and how is that benefiting you?
Help me provide service to my customers.
showing 21 - 30