Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Great Case Management, But Navigation Needs Improvement
What do you like best about the product?
Case management and approval process, case
What do you dislike about the product?
navigating with default page layouts and
What problems is the product solving and how is that benefiting you?
Operations management for salespeople and
Great Integration, but Needs Better Marketing Cloud Connectivity
What do you like best about the product?
It’s integrated and connected is very useful.
What do you dislike about the product?
I need to connect with marketing cloud..
What problems is the product solving and how is that benefiting you?
Connecting all customer data
Impressive AI Features and Always Ahead of the Curve
What do you like best about the product?
Their AI features are impressive, and they consistently stay ahead in this field.
What do you dislike about the product?
There isn't much to mention, but I would have appreciated a bit more guidance during the onboarding process.
What problems is the product solving and how is that benefiting you?
The customer service experience was noticeably improved.
Easy Setup and Productivity Boost for Agents
What do you like best about the product?
Easy to setup for Agents and more productive
What do you dislike about the product?
I don’t think of any product is great . All the automations makes the things easy and better every day.
What problems is the product solving and how is that benefiting you?
Case creation , Case Routing , Omni channel and ment more
The Best Tool for Case Tracking, Intuitive and Effective
What do you like best about the product?
I like that the configuration of Salesforce Service Cloud is very intuitive, which makes it easy to use from the start. I find that the tracking of internal tickets is a great advantage, helping in the efficient management of cases. Additionally, I appreciate the automatic information that agents receive, which is very convenient. For me, it is the best tool for case tracking.
What do you dislike about the product?
Everything works great
What problems is the product solving and how is that benefiting you?
I use the product for tracking internal tickets, which makes it easier for agents to have automatic access to information. It is an intuitive tool that I consider the best for case tracking.
Easy to Use, but Lacks Advanced Features Like Genetic Experience
What do you like best about the product?
The platform is easy to use, offers a better user experience, and is simple to navigate.
What do you dislike about the product?
can have additional features like genetic experience
What problems is the product solving and how is that benefiting you?
My experience with the customer service call center agent was notable. The interaction left a clear impression, and I appreciated the way the agent handled my concerns during the call.
Great Platform Integration with Salesforce
What do you like best about the product?
This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions.
What do you dislike about the product?
Cost could be prohibitive for some organizations
What problems is the product solving and how is that benefiting you?
Servicing program participants and escalating issues
Boosted Contact Center Efficiency
What do you like best about the product?
I appreciate how Salesforce Service Cloud has significantly improved efficiency for our contact center agents, allowing for more effective responses to cases. The seamless routing of calls to appropriate platforms is particularly helpful. The system’s integration capabilities with existing CRM and telephony systems are also notable, enhancing our overall service operations.
What do you dislike about the product?
{"The initial setup of Salesforce Service Cloud required significant effort. We needed to conduct extensive training sessions for our product center agents on how to use the service plan effectively.","Integrating Salesforce Service Cloud with our CRM system required additional resources and effort, as there was a need to ensure a seamless connection without introducing unnecessary complexity.","The integration of a DCR capability within the service side, that can work effectively with CRM integration, is lacking. This would help automate processes more efficiently and is not currently present in the system.","The service line and CRM application are not seamlessly integrated as they are supposed to be on the same platform, indicating a need for smoother integration."}
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud increases efficiency for contact center agents by streamlining case response and integrating with downstream systems.
A One-Step Cloud Solution I Love
What do you like best about the product?
The cloud is best because it is one step solution. We need solution like this
What do you dislike about the product?
It has nothing to dislike. I have explore few features.
What problems is the product solving and how is that benefiting you?
It helps sales
Easy to Start, But Challenging to Master
What do you like best about the product?
It improves customer experience and offer complete view
What do you dislike about the product?
Steep learning curve and complexity of UI to new users
What problems is the product solving and how is that benefiting you?
Help customers reach
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