Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Daily Sales User
What do you like best about the product?
Managing the whole sales process - from prospecting through proposal to close, implementation and follow up.
What do you dislike about the product?
Some lack of customization for cloning records.
What problems is the product solving and how is that benefiting you?
Managing a huge funnel with multiple opportunities in various stages.
Keeping activities aligned and moving forward.
Keeping activities aligned and moving forward.
Recommendations to others considering the product:
It is number 1 for a reason! all the functionality you need for sales, service, support and full customer relationship management.
Salesforce Service Cloud great solution for client service providers
What do you like best about the product?
I like the interface, I like the easy navigation and how easy you can go from different records (company is the main tab with several subtab of a case, a contact or opportunity record). Plus the fact that it's very 'service' oriented.
What do you dislike about the product?
There is not much yet I dislike about the Salesforce Service Cloud. Everything works fine.
What problems is the product solving and how is that benefiting you?
The benefit of the feature being user-friendly enabled us to use all its service oriented features easily.
Recommendations to others considering the product:
Highly recommended for every service oriented user, it's easy to navigate and user-friendly!
We use Salesforce for absolutely every aspect of our business except our product itself
What do you like best about the product?
The control it gives me. As a small business owner I don't have extra employees to be checking that data is correct or that everyone has the latest training. I rely on making CERTAIN people can't do certain things.
What do you dislike about the product?
It can be difficult to find good developers that will take smaller < $XX,XXX projects
What problems is the product solving and how is that benefiting you?
We focus mainly on business processes. How can keep things moving forward and prevent things from falling through the cracks
Recommendations to others considering the product:
There is a fairly steep learning curve, but when i recommend Salesforce to friends I tell them how I preferred growing INTO a product rather than OUT of it. I know Salesforce is used by huge companies to that gives me the direction to do things like them.
Have to implement more advanced features
What do you like best about the product?
Testing chat clients for prospects. Setting up effective email workflows.
What do you dislike about the product?
Support is limited for what we need to do by ourselves.
What problems is the product solving and how is that benefiting you?
Putting all customers communication in one place and closing business deals.
Recommendations to others considering the product:
Research how other companies have done this before you do it yourselves.
Moving to Service Cloud at the same time as we moved to Salesforce was an excellent investment.
What do you like best about the product?
Integration with Salesforce overall, flexibility in dashboard creation, and ease of integration between our other systems and Salesforce / Service Cloud. Also, our ability to create our own objects and custom views to our data is valuable.
What do you dislike about the product?
We find it difficult to automate the tracking of effort spent on tasks and cases. We are trying to better understand the effort we spend on cases overall, and it is awkward and we may need to do custom programming.
What problems is the product solving and how is that benefiting you?
Manual tracking of customer cases and providing insights into what customer problems need addressing first. Benefits are from being able to capture our own data on both calls and emails, and continue to use more Service Cloud / Salesforce and their technology partners' tools to do that.
Recommendations to others considering the product:
Yes, especially if you have a strong Salesforce foundation as a CRM, and want to leverage that platform across your company. Having some technical ability to customize Service Cloud and Salesforce helps a great deal.
Salesforce allows us to enhance the quote to invoice process more efficiently and effectively.
What do you like best about the product?
Ease of use. GUI interface. The reporting engine works very well and is easy to use..
What do you dislike about the product?
Would be helpful for some of the objects within Salesforce to be a little more intuitive.
What problems is the product solving and how is that benefiting you?
Removing paper. Streamlining the order to cash process.
Recommendations to others considering the product:
To increase sales and to organize your quote to cash process, select Salesforce.
Service cloud works well
What do you like best about the product?
Configurability of the system. The non-code options that can be built into the console make it special.
What do you dislike about the product?
I know that it sounds funny but the volume of options is hard to master. I wish there was a way to segment features better.
What problems is the product solving and how is that benefiting you?
We need to track interactions with B2B and B2C customers. Our interactions can be calls, emails or chats. And we have work that the reps do that do not require an interaction, but we still need to track it so e have a single view of all the work the service staff performs.
Service CLoud streamlines my Client Admin team
What do you like best about the product?
institutional memory of all interactions
What do you dislike about the product?
my only dislike is that when I have new hires, not everyone has prior experience with the system. maybe thats a hiring problem on my part....
What problems is the product solving and how is that benefiting you?
more cases are resolved in less time. Efficiency uptick
Salesforce Service Cloud helps me conduct business efficently.
What do you like best about the product?
I like that client/account information is so readily available and synced with any activities my colleagues are conducting. Most of my work is done via phone. I can answer an incoming call and be caught up on the status of a particular account, know what opportunities we have with them, know who last spoke with them and what about and I can do all that almost before we are done with the "greeting" on the phone.
What do you dislike about the product?
The tool is so robust, which is a great thing, but it is often difficult to retain how to best utilize it.
What problems is the product solving and how is that benefiting you?
Efficiency. I can be much more efficient when speaking to our customers.
Recommendations to others considering the product:
Prepare to spend a decent amount of time learning the tool. I feel it is worth the effort, but definitely not something that is "turnkey" or quick to implement.
I enjoy using Salesforce Service Cloud
What do you like best about the product?
The reporting features helps me see where my tech tickets are in a queue.
What do you dislike about the product?
There is really nothing that I dislike..
What problems is the product solving and how is that benefiting you?
Increased efficiency in organizing and solving tech tickets in a timely and trackable manner.
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