Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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salesforce is wonderful
What do you like best about the product?
Salesforce is amazing for our organization. It helps us keep track of our customers in a great way. It shows past conversations, when they have been helped, it is so much easier to input information and keep them updated. There is also a app to use which is very neat to organize customers.
What do you dislike about the product?
It took awhile to learn and can be confusing at times.
What problems is the product solving and how is that benefiting you?
We are trying to raise our membership base, and raising retention rates within our company. We realized salesforce is more efficient to get things done.
Salesforce Review
What do you like best about the product?
It's user friendly and intigrates with majority of all softwares and can be easily intergrated into marketing tools like Marketo or Data.com which is why we moved over to salesforce
What do you dislike about the product?
the total cost to keep the licesnse annually, the cost keeps going up
What problems is the product solving and how is that benefiting you?
None at the moment
Recommendations to others considering the product:
test out your envoronment first
Salesforce Service Cloud case management
What do you like best about the product?
Service Cloud, as a web app, is highly customizable using simple scripting. While a lot of specialization was done for our use, it was more general. using the scripting it really opens up the ability to make it match your workflow and preferences allowing you to work the way you want to
What do you dislike about the product?
Trying to cram a social element to a CMS doesn't make sense. Having the "feed" view and interaction is useless and contrived. It is not integrated in a way that makes it useful, I would prefer if it could be turned off or disabled whole-sale.
What problems is the product solving and how is that benefiting you?
We moved from a mainframe home-grown application that no one really understood anymore to a modern CMS with reporting, metric-capable, integrated system allowing better engineer performance and a greater view of challenge spots on the team to focus on and improve.
Recommendations to others considering the product:
Do not try to make it like your "old" system, customize it so that it makes the most sense going forward. Help using external tools like tampermonkey or greasemonkey to allow and encourage powerful scripting abilities
SalesForce
What do you like best about the product?
SalesForce is an easy to use tool to track revenue and growth, keep track of goals and drive efficiency.
What do you dislike about the product?
It's hard to find disadvantages, but if I have to, I would say that it sometimes gets bogged down, but that might be a result of the server or connection speed, not the program itself.
What problems is the product solving and how is that benefiting you?
Remaining compliant by keeping up with annual reviews required by federal regulatory agencies. Benefits realized have been goals reached by various advisors in the firm due to increased efficiency through use of SalesForce.
SalesForce is a force to be reckoned with
What do you like best about the product?
I love that I don't have to take a class in order to use it. I can run reports, create new ad hoc reports off of cases all in moments.
What do you dislike about the product?
I have no issues with SalesForce.com or the product.
What problems is the product solving and how is that benefiting you?
Support, Social Media, retention boost and fantastic listening posts.
ECommerce Salesfoce Review
What do you like best about the product?
What I like best about Salesforce is the fact that it combines all your communication ECommerce channels - email, online chat, notes and order management.
What do you dislike about the product?
I don't think I dislike anything about it.
What problems is the product solving and how is that benefiting you?
Integrating all communication channels into one platform is a problem we solved. The benefits to this are priceless.
Recommendations to others considering the product:
Test it out! Give it a try you may really enjoy using it for all your ECommerce needs.
Easy to Learn
What do you like best about the product?
I love how simple the basics were to learn. I was brand new to salesforce, and within an hour of training I was able to learn everything I needed for my job. Now I have went on to work on expanding my skills via Salesforce Trailhead, and pleased with the simple step by step training they offer.
What do you dislike about the product?
I honestly haven't had any dislikes so far. However I only use a small portion of Salesforce.
What problems is the product solving and how is that benefiting you?
I ise Salesforce only for researching clients for our sales reps, so for me the biggest benefit is being able to work remotely from home.
Main Person interacting in Desk.com
What do you like best about the product?
I like all partiicpants can view the matter individually with out clogging up individual emails
What do you dislike about the product?
It's been slow in the Classic Agent for several months when Resolving numerous cases
What problems is the product solving and how is that benefiting you?
Having material in one place, allowing templates and assignment all in one place.
Recommendations to others considering the product:
A great go to area for multiple users keeping info in one place for all view, comment and even respond to client
Helpful
What do you like best about the product?
Quick responses to questions I have. I use salesforce a lot in my job so I have a lot of questions.
What do you dislike about the product?
Don't understand what I'm asking because I do usually have a lot of questions. It would be easier to immediately start a live chat.
What problems is the product solving and how is that benefiting you?
Report issues
SFDC Service Cloud Review
What do you like best about the product?
Ease of use, content and flexibility, ability to collaborate
What do you dislike about the product?
Too many screens to navigate, irrelevant content included
What problems is the product solving and how is that benefiting you?
Identity and Access management. Available content
Recommendations to others considering the product:
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