Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce for Call Logs, Reports, And Info Storage
What do you like best about the product?
I like that salesforce can be manipulated and updated for ease of use. Things in our company are constantly changing so being able to have the flows change with everything else makes logging calls simpler and more convenient. I also like the ease of reporting for data pulls.
What do you dislike about the product?
I don't like that the software logs me out after so many minutes without showing you the logout page. Oftentimes when I return from a break it looks like I can still log a call but when i go to the next step I realize I have been logged out and anything entered is gone.
What problems is the product solving and how is that benefiting you?
Salesforce is used on my team primarily for call and feedback/email logging. We can then pull reports to analyze data from these logs. Additionally there is shared information stored here regarding enrollment and schools within our organization.
excellent CRM
What do you like best about the product?
Salesforce tracks everything that would ever need to be tracked in order for organization to take place in the workplace.
What do you dislike about the product?
Since sales force tracks everything, sometimes it is very hard to find a particular piece of information you are looking for
What problems is the product solving and how is that benefiting you?
Organization is the key benefit to salesforce. Instead of filing through paperwork, it is all conveniently located.
Convenient & quick via Salesforce
What do you like best about the product?
I like that I can search properties, as well as employees from one simple search bar.
What do you dislike about the product?
It is not always current, and I need to do further research at times.
What problems is the product solving and how is that benefiting you?
It is easily accessible at my finger tips. I can be on the phone with an employee or resident, and find the answer or contact I need in seconds.
Easy to navigate, easy to keep track
What do you like best about the product?
That you can label your conversations, tag them and apply macros so that they all compile into one place.
What do you dislike about the product?
that the TalkDesk feature isn't so clear, calls often drop.
What problems is the product solving and how is that benefiting you?
You can save and search any correspondence or detail of a correspondence. It's helped me get out of some tricky situations!
Student Services
What do you like best about the product?
easy to input contents from Access to Salesforce
What do you dislike about the product?
not found yet. It is comprehensive tool.
What problems is the product solving and how is that benefiting you?
great tool for storing students' documents for non-profit
Recommendations to others considering the product:
comprehensive
great tool for lots of different purposes
What do you like best about the product?
I like the multi-functionality of Salesforce. It covers basic needs and allows access from everywhere, but also has the ability to develop and grow alongside a business. I definitely like how the different elements come together to help with visibility and trackability.
What do you dislike about the product?
There is definitely an element of learning to work within Salesforce. It is mostly intuitive but still lacks the ability to be as flexible as more basic tools like Microsoft Office Excel.
What problems is the product solving and how is that benefiting you?
using it to track the sales pipeline and improve cross business visibility. We have definitely improved access to certain documents and information by having it accessible to all those with Salesforce. This has decreased email traffic and improved reporting and information access
Salesforce in Small Business Reatil Enviornment
What do you like best about the product?
I loved how easy it was to use Salesforce. All of the employees enjoyed using it and we were able to connect on there on a daily basis. It was a great platform for us to share customer/ sales information with one another.
What do you dislike about the product?
There wasn't anything that I disliked about using salesforce. As an employee, I found it very useful!
What problems is the product solving and how is that benefiting you?
Salesforce is great for small businesses! It was a great resource for us to keep in contact and share pertinent client info with all employees in the business. We were able to share sales goals, tips, and recognize employees who exceeded sales performance.
Underwriting Analyst
What do you like best about the product?
The customization and the data aggregation for reporting
What do you dislike about the product?
There isn't much that I dislike about Salesforce, sometimes all of the options for customization can be overwhelming.
What problems is the product solving and how is that benefiting you?
Compiling and exporting data, tracking deals as they move through a workflow, creating reports
Customer Service Rep
What do you like best about the product?
Practical and efficient database to keep up with large amount of accounts on a daily basis
What do you dislike about the product?
It can work a little slow at times, crashes depending on browser
What problems is the product solving and how is that benefiting you?
we are helping customer, contractors, interior designers etc, with paint/stain/concrete issues and providing solutions, product or technical supprt
Great Software Solution with Tons of Options
What do you like best about the product?
I love all of the options that SalesForce service cloud allows you to utilize. We are just scratching the surface but the level of customization so far is awesome. You can do pretty much anything with it and it has custom reporting which allows you to create any report you could want.
What do you dislike about the product?
The custom reporting is a double edged sword. It has so many options that it can actually be difficult to navigate and use.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to interact and service our customers quickly and effectively. It also allows us to host bot an internal and external knowledge base in an easy to access way.
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