Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Valuable tool
What do you like best about the product?
I've used Salesforce in two different fields, and while I was able to change the interface of the program to be different for each application, it still had the same familiar feel. Easy to use and navigate. An invaluable tool when it comes to client relations.
What do you dislike about the product?
It's almost too customizable. There are so many components to Salesforce, it can sometimes be easy to get lost for new users.
What problems is the product solving and how is that benefiting you?
This was used to track customer interactions and keep tabs on which topics were coming up most often from clients. It allowed the company to pinpoint areas where improvement was needed, and follow up with clients if necessary.
Recommendations to others considering the product:
If you're looking for a customizable CRM with excellent support, I highly recommend Salesforce.
Gets the Job Done
What do you like best about the product?
I like that the Salesforce Service Cloud allows our team to manage our clients, but also allows me to seamlessly login to our own portal by serving as an interface to it.
What do you dislike about the product?
I wish that logging into the portal took one less click - i.e. it was an icon on the main page and not an arrow drop down.
What problems is the product solving and how is that benefiting you?
We use it to ticket our various client issues, manage client information, and interface with out website. It helps us keep track of incoming requests.
Recommendations to others considering the product:
I like that by having our ticket management system within the SSC our users can easily, and with only entering their information once, also get into our system.
Visual and easy to use yet robust enough to handle all complex relationship management tasks.
What do you like best about the product?
Change information, sort information, query database to find information quickly, filters to merge duplicate information.
What do you dislike about the product?
Add ons offer additional functionality but make SFDC more complicated without a comparable reward.
What problems is the product solving and how is that benefiting you?
Easily keep track of customers, dates and content of communication. Good program to construct historical data on account.
Recommendations to others considering the product:
Use the tutorials to learn ways of using SFDC more efficiently.
Web based solutions at your fingertips
What do you like best about the product?
I like that i can use the platform on the go. Mobile and web based programs make my job much easier. I do not have to be at my desk to service my customers and clients. In depth reports and searches make it easier for my to accomplish my tasks
What do you dislike about the product?
Sometimes it can be sluggish as it is web based. I am dependent on the network i am on
What problems is the product solving and how is that benefiting you?
Faster customer service. Problem solving with the platform makes our delivery faster.
Recommendations to others considering the product:
Definitely recommend for ease of use
Very Organized!
What do you like best about the product?
I love that you can put so much information in one place, makes it easy to view customers profiles!
What do you dislike about the product?
How many different steps you have to take to create an issue/assign it to the correct department.
What problems is the product solving and how is that benefiting you?
Customer issues, anything from customers being down to new numbers needed. Its beneficial that we now have an email space where you can see all the cases associated with once customer.
Salesforce
What do you like best about the product?
very easy to understand and navigate. figure out yourself
What do you dislike about the product?
at this time, there isn't anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We keep customer contact info within Salesforce, log calls and emails, etc.
Use it everyday
What do you like best about the product?
Pretty quick to load with lots of information in one place
What do you dislike about the product?
The look of it, hate how it looks, case creation seems to be glitch at times
What problems is the product solving and how is that benefiting you?
Not much
Salesforce
What do you like best about the product?
Salesforce was easy to use and I was able to toggle between different pages without having multiple tabs or windows open.
What do you dislike about the product?
Within salesforce I found reporting to be challenging and not as robust at first as other tools I have use.
What problems is the product solving and how is that benefiting you?
Reporting on production and documenting clients calls. Being able to pull up and report on issues and agents productivity is useful.
Easy to navigate, user friendly.
What do you like best about the product?
I love how easy the navigation of this system is.
What do you dislike about the product?
My dislikes would be errors when trying to process a request that freezes the system.
What problems is the product solving and how is that benefiting you?
We use service cloud for most member information.
Sales force
What do you like best about the product?
I like the document sharing capability, and how the records are organized. I find it very easy to find what I'm looking for, and to make entries.
What do you dislike about the product?
I felt like it was hard to get used to. I also felt like the initial sign in process was difficult. I also wish you could write in the amount of time vs using only using drop downs.
What problems is the product solving and how is that benefiting you?
You don't duplicate work and you can see what has already been completed.
showing 2,751 - 2,760