Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Non-Profit Version
What do you like best about the product?
Functionality and ease of use. Tracking.
What do you dislike about the product?
No easy de-duplication process built in.
What problems is the product solving and how is that benefiting you?
Maintaining database of donors. Great at tracking and building reports and charts.
Satisfied Beginner
What do you like best about the product?
I like how I can ask a question on the forum and get an answer within 24 hours. Or I can search and find an answer pretty quickly.
What do you dislike about the product?
There is no LIVE Support. There are some projects that I need some support right away but I have to wait.
What problems is the product solving and how is that benefiting you?
We are able to organize how data and donor base. We have been able to create reports that allow us to pull up quick list of people that meet a certain criteria.
Flexible & User Friendly
What do you like best about the product?
It is really user friendly. I am not a very "technologically minded person" and I find it easy to use.
What do you dislike about the product?
Nothing, really. All the aspects I need to use it for are great.
What problems is the product solving and how is that benefiting you?
Still exploring how much we can use it for. Been a great way to organize our database, and run reports for making lists for prospecting, etc.
Quite easy to use
What do you like best about the product?
Quite easy to use. I like how easy it is to use this app on my phone when I am away from my laptop
What do you dislike about the product?
Dislike that this app is not super iPhone friendly and that is easier to type on my laptop
What problems is the product solving and how is that benefiting you?
We use this to write therapy notes after sessions so we are capturing the session as soon as they happen
we use salesforce for our crm needs and integrate with Netsuite as it was already designed as such
What do you like best about the product?
its cloud and I feel based on the fact that I used Symantec Act before this is a superior product compared to ease of use and ability to be self taught with inhouse tutorials we haven't really spent much money on hiring additional consultants to help us with training. we did easily hire a new adminstrator.
What do you dislike about the product?
not able to integrate fully with netsuite and we spent a lot of time investigating the integration with consultant from both sides
What problems is the product solving and how is that benefiting you?
we use it to store contracts and retainers for our business so generally it does meet our needs but as indicated for a cloud based software the support was so so when we wented to integrate.
Recommendations to others considering the product:
well you need to use salesforce on a regular basis
Great Organization
What do you like best about the product?
Salesforce offers many ways to organize, attach, and plan.
What do you dislike about the product?
Dated icons within the platform, hard to navigate
What problems is the product solving and how is that benefiting you?
Organization and internal communication
Recommendations to others considering the product:
No additional recommendations
Salesforce Desk is a reliable support ticketing tool
What do you like best about the product?
I really like the navigation and filters. Very user friendly.
What do you dislike about the product?
I wish the latest reply would be in the top of the message when you preview before clicking on the ticket.
What problems is the product solving and how is that benefiting you?
We get user updates and resolve support requests for our websites. Its good to track the types of issues we are seeing to solve recurring problems.
Cloud service
What do you like best about the product?
The features are just about endless. Starting from tracking to adding sandboxes. Ability to sync with other apps.
What do you dislike about the product?
Latency issues, crashing, some of the search tools are wonky
What problems is the product solving and how is that benefiting you?
EVERYTHING is all in one spot. Reducing the amount of apps needed to be used at once.
Recommendations to others considering the product:
Hire admins. There's simply too much functionality and you'll get the most out of your investment.
Awesome
What do you like best about the product?
It's thorough and the format makes it simple to book info.
What do you dislike about the product?
The index could be a lil bigger for people who don't have good vision.
What problems is the product solving and how is that benefiting you?
We can keep easier track of our clients and stay connected with them more efficiently than having a hard copy file.
Recommendations to others considering the product:
Learn more about the system before you place valid contacts in the database, such as a test contact.
Excellent tool for handling cases
What do you like best about the product?
It's a very user friendly environment. Whenever you are handling a case, you can search for previous cases just using a search bar, this can help you to gather information related to your issue which happens to be very useful when you don't know where to start. Also, every time you click on something SF opens a new tab, this way you don't lose the previous tab you were on.
It is a complete tool that is compatible with several platforms.
It is a complete tool that is compatible with several platforms.
What do you dislike about the product?
The process of integration is complicated, however, since this is a technical tool, that's expected.
What problems is the product solving and how is that benefiting you?
Case handling is the problem my company is solving with SF Cloud. As I've said before, some of the information that we need to start with an investigation regarding a case can be found looking into previous cases, action that SF makes pretty simple with the search bar.
It is organized smartly. You can register clients, companies, cases, people by its charge, etc. Also, some cases have milestones, for the agent in charge of a case to know how much time there is left to give response.
It is organized smartly. You can register clients, companies, cases, people by its charge, etc. Also, some cases have milestones, for the agent in charge of a case to know how much time there is left to give response.
showing 2,731 - 2,740