Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Great for support
What do you like best about the product?
As a product support specialist, I use salesforce on a daily basis and I love how it is easy to use not. User friendly and ease to search cases
What do you dislike about the product?
Once in a while I have a few server issues, also sometimes when I am searching something, it automatically populates the exact phrase which makes it hard to find relevant information.
What problems is the product solving and how is that benefiting you?
Use it to document cases, keep client profiles, look up client cases, create a knowledge database.
Recommendations to others considering the product:
A steep learning curve, take time to learn it well.
Good for managing client interraction
What do you like best about the product?
I like that you can save interractions to a client
What do you dislike about the product?
I dislike how difficult it can be to remove a case accidentallt opened
What problems is the product solving and how is that benefiting you?
I mainly use it to track previous chats/calls with customers. It is great for reviewing any issues or notes that were made
Excellent
What do you like best about the product?
I like the cross team integration. It makes it easier to communicate with other departments.
What do you dislike about the product?
I don't knnow much about the jira information but I believe my department will be integrating it in the future. I do not like how it fictions like social media. Seems unprofessional to me.
What problems is the product solving and how is that benefiting you?
Ticketing. Kb.
Robust features
What do you like best about the product?
Level of detail availablekeepsthings organized
What do you dislike about the product?
Lack of two way intacct integration and push back into Salesforce
What problems is the product solving and how is that benefiting you?
Organization of sales and full cycle through to billing
Salesforce is a great CRM
What do you like best about the product?
Salesforce is a great CRM tool that is very flexible and robust.
What do you dislike about the product?
Developers are hard to find and kinda expensive.
What problems is the product solving and how is that benefiting you?
Sales and customer service for our ministry.
It gets the job done and is flexible
What do you like best about the product?
It is flexible to do almost anything you want it to do.
What do you dislike about the product?
It costs a lot of money and expertise to do what you want it to do. I feel like my organization never has enough experts changing this to suit your needs.
What problems is the product solving and how is that benefiting you?
Benefits is automation plugged into market and calendars on an Enterprise level.
Best when used with the SFDC service cloud
What do you like best about the product?
Easy searching and view of client cases.
What do you dislike about the product?
Disconnected from CRM/customer journey. Ability for cases to 'hang' open/unresolved for extended length of time.
What problems is the product solving and how is that benefiting you?
Client support ticket management.
Recommendations to others considering the product:
Use the service cloud!
Business Development
What do you like best about the product?
I liked how easy it is to use this product. It is integrated with Salesforce.com and makes it easy to view customer profiles and information.
What do you dislike about the product?
I wish it was a little more cost effective.
What problems is the product solving and how is that benefiting you?
Desk.com offers great customer service and responding to customers fast. Running quick reports for management. Helps to grow our customer base.
SFDC user from several companies
What do you like best about the product?
Single point of record for all customer records!
What do you dislike about the product?
Pulling reports is very hard for customer-facing teams, will often need help from an SFDC admin.
What problems is the product solving and how is that benefiting you?
Teams are aligned and all have the updated information.
Solid basic functionality
What do you like best about the product?
Simple to use and administer. The email to case is the best feature.
What do you dislike about the product?
too much company marketing from the company. Just improve the basics and stuff with the fluffy add ons
What problems is the product solving and how is that benefiting you?
customer issues
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