Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Service requests
What do you like best about the product?
Keep customer happy with a single platform
What do you dislike about the product?
No whatsapp integration but i believe that in future will be possible
What problems is the product solving and how is that benefiting you?
All channels in one place
Recommendations to others considering the product:
For sure
Salesforce Service in many ways
What do you like best about the product?
Scalability of platform and multiple use cases
What do you dislike about the product?
Cost of licensing - and annual prices increases
What problems is the product solving and how is that benefiting you?
Problems: Central hub for customer information, back office order processing, case management for IT help desk
Benefits: Increased productivity, increased accuracy, improved efficiency
Benefits: Increased productivity, increased accuracy, improved efficiency
Great User friendly!
What do you like best about the product?
This is very user-friendly for our clients and easy to install.
What do you dislike about the product?
Slow upload sometimes but may be our internet.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Definitely worth trying!!! You won't regret it.
Implement the service cloud
What do you like best about the product?
Very easy to implement and user friendly
What do you dislike about the product?
actually, there is nothing I can say I dislike
What problems is the product solving and how is that benefiting you?
We use it for internal and external cases
Improved my support team’s productivity
What do you like best about the product?
Service cloud let’s you configure a bunch of different frames into one screen, allowing you to display the information that is most pertinent to your support techs. Add in macros and KB recommendations, and you can really impact how efficiently your team can work.
What do you dislike about the product?
There’s not much I dislike about service cloud. Like all salesforce apps, it’s a bit pricey, but worth every penny.
What problems is the product solving and how is that benefiting you?
We’re able to do a much better job of pushing customers to knowledge base articles and how to videos in our community now, and can track where need to improve.
Love this product
What do you like best about the product?
great for support team / the all team is working on it
What do you dislike about the product?
maybe very complex to set up and configure but its a great tool
What problems is the product solving and how is that benefiting you?
support team needs
Easy for Searching
What do you like best about the product?
I love the ability to search for contact info and look at account info quickly. Everything is easily searchable
What do you dislike about the product?
The scheduled maintenance could be at an later time -- sometimes it stops during the work day which means that sometimes I can't save my work, or the page will refresh and I will have to do it all over.
What problems is the product solving and how is that benefiting you?
We're able to work with different teams across our organization over one platform -- creates a space for efficient work.
Easy and modern
What do you like best about the product?
Overall SFDC Service Cloud is easy to use with the creation of basic reporting and dashboard. Highly recommend for any size company
What do you dislike about the product?
Once the system gets complex , over time it is hard to create knowledge transfer for other team members.
What problems is the product solving and how is that benefiting you?
We use SFDC Service for our case submittion and data storage.
SalesForce on the support side
What do you like best about the product?
The one thing that I like best about Desk is that we are able to assign tickets/emails to different agents and track their total progress.
What do you dislike about the product?
The one thing that I don't like the most about desk is I feel like there is always issues and the system seems to always be under "construction". There is also a bit of cross browser issues.
What problems is the product solving and how is that benefiting you?
We use desk for our customer support side receiving and responding to customer emails.
Recommendations to others considering the product:
The thing that I like most about desk is that they are still growing and the company is still adding so many improvements. Another thing that I would keep in mind is that I believe that desk is somewhat open source so you can make changes as needed.
Easy to Use
What do you like best about the product?
Helps keep my agents' work organized and easy to review.
What do you dislike about the product?
Sometimes it can take longer than I'd like to figure out how to use features because they're not as straightforward as other programs.
What problems is the product solving and how is that benefiting you?
This is a huge improvement over conducting business via our personal email accounts!
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