Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Great Software
What do you like best about the product?
SFDC Force.com platform is great to use and does so much.
What do you dislike about the product?
Sometimes, while implementing, there could be some bugs or limitations
What problems is the product solving and how is that benefiting you?
Cases, Emails, integrations
I like Salesforce
What do you like best about the product?
I like using Salesforce, because it's pretty easy to use and navigate. For the most part, you can play with it and teach yourself how to navigate through it, even if you aren't familiar with using it. I also like that the layout is consistent across companies, so even though I've used it with three different companies, all of the functionalities and layout is pretty similar.
What do you dislike about the product?
What I wish was different about Salesforce is making it a little easier to customize when looking at my open tasks, sales pipeline, etc.
What problems is the product solving and how is that benefiting you?
Benefits I am solving with Salesforce is being able to easily track and time how long it takes me to complete tasks. Others are also able to review my tasks to track if they are complete.
Recommendations to others considering the product:
It is very easy to use and helpful with tracking tasks, sales, etc.
Review of Salesforce
What do you like best about the product?
I liked how organized and beneficial it was to my office. I used it for a higher education department and it kept us organized.
What do you dislike about the product?
I didn’t like how it took awhile to get things fixed if we had a glitch.
What problems is the product solving and how is that benefiting you?
My previous job used this to get all of our potential students and alumni in one spot. That is helpful.
Great for keeping track of communication history!
What do you like best about the product?
I like that I can keep track of my students/clients and note how often we are communicating with them
What do you dislike about the product?
I dislike that it will not automatically merge duplicate contacts
What problems is the product solving and how is that benefiting you?
Definitely see the benefits of being able to keep track of previous contact and conversations
Salesforce for Case Management
What do you like best about the product?
Salesforce is intuitive, easy to use, able to be migrated with outside systems, and aesthetically appealing.
What do you dislike about the product?
The security piece can be extremely complex for large companies.
What problems is the product solving and how is that benefiting you?
Case management
Rajesh review
What do you like best about the product?
Ease of configuration and ease of use and
What do you dislike about the product?
Call center plugin does not work and switch to lightning is impacted
What problems is the product solving and how is that benefiting you?
Call center
Service Cloud is the Best
What do you like best about the product?
Service cloud's ease of use is great! I was able to teach my team the "works" within minutes!
What do you dislike about the product?
Pricing is not as efficient as I'd like, it'd be much better if it aligned with our revenue.
What problems is the product solving and how is that benefiting you?
Able to reach my customers much sooner than before
Recommendations to others considering the product:
Don't look elsewhere, Salesforce has everything you need!
Connecting the Client Experience
What do you like best about the product?
The flexibility of the platform is second to none and saves us time and energy.
What do you dislike about the product?
Cost is difficult to stomach sometimes as we add users
What problems is the product solving and how is that benefiting you?
Connecting the entire client experience into one place including reporting
Service Cloud makes my customer happy
What do you like best about the product?
easy to setup, and easy to use allows the support rep to get the full picture
What do you dislike about the product?
expensive and required integrator to setup
What problems is the product solving and how is that benefiting you?
manages all the cases
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
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