Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Salesforce for customer service
What do you like best about the product?
The ability to organize a lot of information and do my job more efficiently.
What do you dislike about the product?
Some text boxes are too small; the way the emails come through without formatting.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to have customer information in one place with full visibility throughout the company
Recommendations to others considering the product:
Steep learning curve but very useful
Experience Implementing in Service Cloud
What do you like best about the product?
Service Cloud has a lot of functionality that can be use for our clients. You can design the layout of service cloud to meet any needs your client might want. if your client wants it customized there are a lot of workarounds to be able to do that.
What do you dislike about the product?
I don't like the impact that happen from switching to Lightning over Classic. Salesforce still has some work to do on making them similar and giving Lightning all the same features.
What problems is the product solving and how is that benefiting you?
You are creating an user friendly experience for many call center reps. It saves times for companies who are working in customer service. There are many benefits in bring your company over to Service Cloud. I do believe that Lightning is the better benefit for a component who is just switching to Salesforce.
Recommendations to others considering the product:
I think it is a worth while investment for a company. It helps a company be more efficient and have a better user interface for our call center employees.
Salesforce
What do you like best about the product?
Salesforce allows for a very interactive development within my organization. Salesforce gives the opportunity to all stakeholders within a new implementation a chance to communicate and see the overall progress of the entire project.
What do you dislike about the product?
Salesforce is very intense as far as the training required and the development of features your company requires.
What problems is the product solving and how is that benefiting you?
The company is attempting to create an all-in-one ticketing system for all stakeholders within a new development.
Zendesk simplified our IT support queues
What do you like best about the product?
Easy to navigate and sort requests, easy to submit requests for different workflows
What do you dislike about the product?
Knowledge base can be hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce allows our students who contact us for assistance to be routed to the appropriate service professional in a quick and thorough manner and helps us help them.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
Sales Force Service Cloud
What do you like best about the product?
The software is compact, organized and cuts down on multiple softwares being needed.
What do you dislike about the product?
Lack of customization, multiple clicks to do a simple task.
What problems is the product solving and how is that benefiting you?
Multi-departmental communication, multiple software error gap.
Great ticketing system
What do you like best about the product?
I like the UI. It's really easy to get the hang of where everything is.
What do you dislike about the product?
All of the filters are slightly hard to "wade" through when trying to find the data you need.
What problems is the product solving and how is that benefiting you?
It's a great ticketing system that fully meets our needs.
Admin beginner for Service cloud
What do you like best about the product?
Ability to configure support process and knowledge management
What do you dislike about the product?
complex social media configuration and chatter functionality
What problems is the product solving and how is that benefiting you?
How best social media feedback about a restaurants can be responded in terms of case management
Recommendations to others considering the product:
As a beginner Admin I find it very easy to configure Service cloud for basic business needs.
Customer Success Management
What do you like best about the product?
-Easy to use, syncs with all other programs, access information, remotely still stay in contact, conduct my task list
What do you dislike about the product?
Too big, runs slow, lack of customer support, don't know who to call
What problems is the product solving and how is that benefiting you?
Getting out of spreadsheets
Powerful incident management solution
What do you like best about the product?
Force.com case management comes with 360 view of customer data such as account and purchase history. This make sure one of the most powerful solutions in this area.
What do you dislike about the product?
User experience is not the best since it comes with everything salesforce has but not big deal.
What problems is the product solving and how is that benefiting you?
Customer incident management and 360 view of customer data
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