Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Can there be a better CRM ever?
What do you like best about the product?
I have used Siebel, Sugar, NetSuite and Microsoft Dynamics in addition to Salesforce. Neither of them come close to Salesforce's ease of access, especially with the Setup. Salesforce also has the best knowledge base.
What do you dislike about the product?
The limit on Workflows per Object is a hard stop. I understand there are different editions and Workflows can be purchased, but then it puts SFDC Admins in a tight spot.
What problems is the product solving and how is that benefiting you?
We use Salesforce Service Cloud for our Support tickets. It provides our reps with all the data that is required with respect to our Customers in one screen. Using a CRM has never been easier.
Great product for a tech support solution
What do you like best about the product?
This is a fantastic piece of software for any kind of tech support company. Would highly recommend.
What do you dislike about the product?
The GUI could use a bit of updating to look more modern. Other than that, it works great.
What problems is the product solving and how is that benefiting you?
Solving issues for customers who use our product. This is a great way to organize the contact system and lead pursuit.
Simple to use
What do you like best about the product?
Good software. Simple to use and good for assisting in client issues
What do you dislike about the product?
Log in complexity for user can be simplified.
What problems is the product solving and how is that benefiting you?
Saves time in knowing what we need.
Great way to Streamline workorders and Client issues
What do you like best about the product?
The layout is very clear. It's easy to keep track of current work orders and to submit no ones. Not a huge learning curve, very easy to work with and customizable. It works well with Salesforce.com which our company is already using. This makes streamlining between the two software's even better.
What do you dislike about the product?
Reporting is good, but could be more robust. Sometimes there are too many tasks needed in order to resolve an issue in Desk. I feel like support could be a little better, it's ok overall, but could be better. I wish the email integration worked better, sometimes there are needed details that are missing during the transfer.
What problems is the product solving and how is that benefiting you?
We are solving Work Order tracking, work order reporting and increasing overall efficiency. In the past we noticed several roadblocks when it came to work orders and making sure people stay on task and tracking who has what. Desk has really helped us as a company streamline all of these processes.
Recommendations to others considering the product:
If you are on the fence, I would say pull the trigger, especially if you are already using Salesforce.com for other areas of your business. You will not regret it.
Salesforce
What do you like best about the product?
Everything I need to access on a case is on the detail page. I do not have to navigate through multiple screens.
What do you dislike about the product?
The app is pretty blah / basic looking. It isn't an attractive application at all.
What problems is the product solving and how is that benefiting you?
We use it for our customers to open cases with us. Internal in development we use a different much user friendly application.
Recommendations to others considering the product:
You can find everything on the detail page which is great. The rest of the app could use more on the appearance side.
Customer Service on the Go
What do you like best about the product?
You can handle any complaint or case from customer in anywhere because its support on mobile apps. also can receive case on many source like facebook, twitter, email and chat with single app
What do you dislike about the product?
its depend on the internet connection because this is required high internet connection.
What problems is the product solving and how is that benefiting you?
i'm a sales person, but handle my customer's case also like if there is anything problem with my product they used, the 1st person usually they contact are the sales person. my company also have customer service but the customer more comfortable contact directly to me. so i need the mobile apps can handle 2 type of needs. Sales and Service on one app. the answer is Salesforce Service Cloud
Recommendations to others considering the product:
You better try it. because it more easier for your company and your work as a sales and customer service. because you can access it from anywhere and 24 hours. you feel connected to the customers all the time
Salesforce is a great applicant system
What do you like best about the product?
I like the features on updates and Ikap saved vs Ikap completes. It is very organized and neat.
What do you dislike about the product?
Salesforce could report in realtime that way changes and updates can be accounted for immediately
What problems is the product solving and how is that benefiting you?
We benefit with our application intake. The benefits outweigh any issues
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
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