Agentforce Service
Salesforce, Inc.External reviews
6,968 reviews
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External reviews are not included in the AWS star rating for the product.
I would recommend salesforce
What do you like best about the product?
I like that you can make reports with SF
What do you dislike about the product?
Depending on view sometimes you can't see
What problems is the product solving and how is that benefiting you?
Case Management. There are queues and reports you can make to easily track your work.
Useful
What do you like best about the product?
It has potential to be very useful and smart. It can be manipulated to do a variety of things.
What do you dislike about the product?
Sometimes it's sluggish and loads very slow.
What problems is the product solving and how is that benefiting you?
Documentation and a means of communication.
Recommendations to others considering the product:
It's customize able and user friendly and internet basedbased
Work very well and smoothly
What do you like best about the product?
It's very clear and easy to use. Friendly mobile interface, many useful features
What do you dislike about the product?
It just loads 20000 cases each time , i can't export all cases one time so i have to export them manually
What problems is the product solving and how is that benefiting you?
Supporting customers
salesforce service cloud review
What do you like best about the product?
super easy to use, there's a large customer base which makes it trustworthy
What do you dislike about the product?
at first really hard to use and pick up!
What problems is the product solving and how is that benefiting you?
wasted resources and saved lots of time
New service cloud user
What do you like best about the product?
The platform appears to be very extensible, and the design team is very responsive.
What do you dislike about the product?
Deployment to end users requires a significant culture and terminology change.
What problems is the product solving and how is that benefiting you?
We have great access to end user data, in a shorter reporting period.
Salesforce Review
What do you like best about the product?
We can easliy customize the UI as per the requirement. We can create accounts for customers, cases for their problems/ issues, we can track the conversations and we can have groups, followers etc.
What do you dislike about the product?
The process of integration is complicated. Salesforce is very easy to break and triggers are sensitive if not programmed correctly
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
Yes.
I use salesforce as a knowledge base
What do you like best about the product?
I like the fact that I can have access to all of the links that I need and it acts as a directory for me to drill down to what I need to complete the task.
What do you dislike about the product?
The limits between the sales cloud version and the service cloud version
What problems is the product solving and how is that benefiting you?
Organizing knowledge base articles.
Desk.com review
What do you like best about the product?
It is easy to set up and navigate. Fast and efficient customer service.
What do you dislike about the product?
You should be able to add additional features and customize things to your liking.
What problems is the product solving and how is that benefiting you?
Able to take my customer service global. The benefits have been improved growth within the company.
Recommendations to others considering the product:
Try it.
Love Salesforce
What do you like best about the product?
I love that you can set up task to follow up with customers if you need to. Being able to see all documentation for the customer in place is awesome.
What do you dislike about the product?
The attachments take too many clicks to be a Lebanese to view.
What problems is the product solving and how is that benefiting you?
Cross collaboration between teams. When we are complete with our assigned task we can move it to the next phase seamlessly.
Expensive and tedious at first, but worth it.
What do you like best about the product?
Makes customer engagement easier. It has great tools for call record keeping and issue tracking. It's extremely easy to use and full integration with many other tools. I would highly recommend this product.
What do you dislike about the product?
The license fee is expensive and You must build it out yourself. You need to be willing to invest the time necessary to customize it
What problems is the product solving and how is that benefiting you?
It's used in multiple parts of the sale/renewal/implementation processes.
Recommendations to others considering the product:
I would recommend using the mobile app and and integrating Service Cloud with Sales Cloud.
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