Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
One stop shop for all CRM & Cloud related uses
What do you like best about the product?
By far one of the fastest search inside any cloud platform. the Service console is very easy to use and the Dashboard GUI is very easy to navigate. 2nd good thing is that it can be accessed from anywhere and no VPN required.
What do you dislike about the product?
Sometimes the GUI gives up when multiple tabs are open and hangs.
What problems is the product solving and how is that benefiting you?
CRM tool
Ticketing System
Online Case Management
Ticketing System
Online Case Management
Recommendations to others considering the product:
Definitely recommended over legacy Oracle Heat and SAP solutions
User friendly, no complaints
What do you like best about the product?
I liked that the portal was easy for all parties to use. It didn't take much time for people to pick it up. We preferred it to our previous portal.
What do you dislike about the product?
I didn't really have any issues with the portal. We were all been happy with the way that it was implemented in our day to day work and felt that it was better than our previous portal.
What problems is the product solving and how is that benefiting you?
We used it for staffing and traffic through our site. We have liked how easy it is for everyone to use. We realized that it was more user friendly than other alternatives.
Sales force works efficiently
What do you like best about the product?
I like how I can search for all open cases
What do you dislike about the product?
Sometimes it's hard to navigate in the website especially when I'm on the phone and I don't have that much time to fill in all of the information. I wish there was an automatic fill in extension that help speed the process.
What problems is the product solving and how is that benefiting you?
I help people get information about their shipments, and solve problems they faced with their shipments. Sales force really helps us record every case.
Salesforce
What do you like best about the product?
It's useful for my company some errands have various organizations.
What do you dislike about the product?
Too many tabs. Hard to run reports at times. Not user-friendly.
What problems is the product solving and how is that benefiting you?
Managing SLA
Salesforce Service Cloud
What do you like best about the product?
I like that it allows us to all collectively come together as a team in one software setting and communicate for sales and training.
What do you dislike about the product?
I do noy like that there seems to be a lot of kickback and lagging but I am not sure that is all a software issue, it could be a network issue as well.
What problems is the product solving and how is that benefiting you?
I can say that using the software has allowed us to effectively reach our sales a lot faster because we are more organized.
Recommendations to others considering the product:
I think it is a nice software and it is effective. I would recommend it for companies who have many positions and many employees.
I haven't had better experience
What do you like best about the product?
Salesforce helps keep track of the complaints we receive and organize them
What do you dislike about the product?
There isn't anything that i dislike about the product.
What problems is the product solving and how is that benefiting you?
All the customer facing issues are addressed and recognized
Great software
What do you like best about the product?
Easy to use. The amout of time we save on manpower is worth the price.
What do you dislike about the product?
It is very easy to navigate but sometime the programming is slow.
What problems is the product solving and how is that benefiting you?
Great Benefits
Recommendations to others considering the product:
Yes
For Client Information
What do you like best about the product?
It’s very easy to put in client information into SalesForce. You can be as broad or as detailed as you would like. It’s great if you need to write important notes on a client for other coworkers to see
What do you dislike about the product?
Some functions can only be done by an admin, but it seems like anyone should be able to do
What problems is the product solving and how is that benefiting you?
We needed to keep track of client visits and mailings and this helped keep everyone on the same page
Great service cloud solutions
What do you like best about the product?
Simplicity and ease of use along with the best possible support
What do you dislike about the product?
Old classic design is too clunky as opposed to lightning ui
What problems is the product solving and how is that benefiting you?
Built a client application for insurance agents
Great experience
What do you like best about the product?
Easy installation and thoroughly thought through design
What do you dislike about the product?
User Interfaces needs to be updated soon for easy utilization
What problems is the product solving and how is that benefiting you?
Easier platform integration
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