Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
User friendly, good product
What do you like best about the product?
The software is very easy to use and the design is intuitive
What do you dislike about the product?
Just like most other tech giants, you pay a little more than you’d like, but it is what it is.
What problems is the product solving and how is that benefiting you?
The customer portal makes it very easy to view details and take care of most anything you’d need to do on a regular basis.
Great customer portal
What do you like best about the product?
Single system with CRM allowing for a 365 degree view of clients
What do you dislike about the product?
Expensive option compared to competitors
What problems is the product solving and how is that benefiting you?
Full customer support experience along with self help to help deflect inquiries
Pretty Useful
What do you like best about the product?
I like being able to see updates made by all the companies we coordinate with through Salesforce.
What do you dislike about the product?
Sometimes it's hard to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
It helps us be more productive and efficient by letting us know if a job has been cancelled or put on hold before we start it.
Great tool for multiple uses. Very customizable.
What do you like best about the product?
I like the easy to navigate system along with the various functions that help use store & track customer communications and help desk tickets.
What do you dislike about the product?
we get frequent connection errors, but they’re usually fixed quickly.
What problems is the product solving and how is that benefiting you?
We’re able to store and track customer communications with our agents
Good product, attention to customers and satisfaction.
What do you like best about the product?
Ease of use. Integration with our other systems is key and this does it. It's really easy to use. Users and customers, salespeople, etc. like it. It's popular. More popular than others we have tried.
What do you dislike about the product?
Not sure what people don't like. I'm not as close to it to really talk about that aspect.
What problems is the product solving and how is that benefiting you?
Getting to statistics is easier. It's the first product in this category that has actually worked for us, and that we are satisfied with.
Recommendations to others considering the product:
Not sure.
Salesforce gets the job done
What do you like best about the product?
It is so easy to track relationship histories in Salesforce. We are able to keep tabs on long term conversations with partners
What do you dislike about the product?
There could be better document management on the platform to version control.
What problems is the product solving and how is that benefiting you?
We are now have an organized system to keep tabs on external relationships. We are able to much better report to our donors.
Salesforce is the main node for all customer and business related information.
What do you like best about the product?
I can find almost any information related to customers: contact info, the business we're currently having with them, open cases, etc.
What do you dislike about the product?
The navigation is not that user-friendly/intuitive, having to click a lot to find the desired information.
What problems is the product solving and how is that benefiting you?
I can easily see current clients' issues to which I can add my input and see the progress towards a certain issue's resolve.
Great platform!
What do you like best about the product?
We utilize Salesforce in conjunction with incontact for our call center. The functionality of the program is amazing. How it can prompt the client page and the customer information just by the phone number they call from is amazing.
What do you dislike about the product?
When someone calls from a number that is not their own, it may default to another client
What problems is the product solving and how is that benefiting you?
Faster customer service via the platform
Great product
What do you like best about the product?
I like the user interface of the Salesforce Service Cloud - it feels fast and responsive, even when there are a ton of requests coming through.
What do you dislike about the product?
I suppose the inability to personalise your user interface can be improved on.
What problems is the product solving and how is that benefiting you?
Responding to customer service requests and help desk requests.
Great customer organizer
What do you like best about the product?
I can even find a customer with a wrong name. They automatically bring me all names close to what I type
What do you dislike about the product?
It happened only once though, when I pulled up information of a customer to send an email, a link to email her that was supposed to be there didn't show up for some reason. I believe it is just an error.
What problems is the product solving and how is that benefiting you?
When customers ask me how their cases are going, I can pull up their information under which all of process are logged so that I can walk them through the status of cases even when I'm not in charge of their cases.
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