Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Best turn key live chat app with Salesforce lightning support
What do you like best about the product?
Ease of Integration
Salesforce lightning compatible
Salesforce lightning compatible
What do you dislike about the product?
format of the chat transcript saved, it is html and needs to be traversed with a regex
What problems is the product solving and how is that benefiting you?
We wanted to launch live chat for our client's website and achieved the functionality flawless. The benefits have been pretty good with profanity checks.
Recommendations to others considering the product:
It is a nice product with some limitations when it comes to very specific requirements related to the transcripts.
Salesforce Works
What do you like best about the product?
Salesforce is an excellent interface with east to use, intuitive features. Once you learn the system you won't want to use any other!
What do you dislike about the product?
Sometimes the different screens get lost or switched or it'll log off too soon.
What problems is the product solving and how is that benefiting you?
Solving customers' complaints and issues! The ease of storing and retrieving customer information is a huge benefit!
Recommendations to others considering the product:
Go for it! Make sure to learn all the ins and outs!
Good program
What do you like best about the product?
The interface is great all around it was more organized thn the last peogram we used at work.
What do you dislike about the product?
Theres nothing i disliked its like the cloud and you can chat with coworkers made it easier.
What problems is the product solving and how is that benefiting you?
Alot more organized i like it. Calls came up great and not dropped as much.
Recommendations to others considering the product:
I love the peoduct id they used the one we did they would think its 100 times better too.
Salesforce for Support
What do you like best about the product?
Salesforce is flexible in the way you can set it up to meet your business needs. It can be set up to meet special routing or alerting depending on customer category.
What do you dislike about the product?
It takes takes special training on salesforce specifically to code. Because of its flexibility, no 2 Salesforce clients the same and there is a learning curve if you change companies.
What problems is the product solving and how is that benefiting you?
We need to solve for consistency among the different business units and to create simplicity in the case/ticketing process. Both of these will be accomplished with Salesforce Service Cloud.
Salesforce and how amazing it is
What do you like best about the product?
Salesforce is an amazing CRM which offers applications for small, midsize to enterprise organizations highlighting mainly on sales and support. What I like most about Salesforce is that it focuses on a large area, specifically sales management, marketing automation, partner relationship management and customer service. These applications can help organizations in managing their customer accounts, track of their sales leads, and to be able to conduct and monitor marketing campaigns.
What do you dislike about the product?
Ive heard that reporting is a bit tedious and that the reports are not particularly easy or straightforward to generate. You need a Salesforce admin access or someone who is very well-versed in Salesforce to be able to take advantage of the advanced reporting capabilities which is in my opinion is quite frustrating.
What problems is the product solving and how is that benefiting you?
Sales Management, Marketing Automation, Customer Service.
Recommendations to others considering the product:
Your money can be worth this product, all in all a good product to collect info at one place and share. There are lots of custom features that helps keeping track of any work. The layout of each parameters however for each contact is a bit hard to get by, which would require you for a lot of work when you are trying to edit some details.
Excellent
What do you like best about the product?
User friendly and easy to use without any help. I like to use this because it does not need much help to use this once you learn how to use.
What do you dislike about the product?
It takes some time to understand. You need to learn how to use but after you know how to use it is good.
What problems is the product solving and how is that benefiting you?
It is very fast and user friendly and security is good.
Useful Tool! Glad to Implement it in my office experience
What do you like best about the product?
I love how easy it is to transfer cases back and forth to various members of my team. I also appreciate the template functions, as they make emails a breeze
What do you dislike about the product?
I wish it looked nicer. I spend all day in salesforce, and it hurts my soul a little with how ugly it is.
What problems is the product solving and how is that benefiting you?
It's definitely helped us to keep our cases very organized, which improves our response time. It's a tool we use in our day to day work, and we couldn't imagine a system that would be able to serve our needs like Salesforce does.
Quick fixes, for demanding clients
What do you like best about the product?
Solutions were relatively easy and quick to implement.
What do you dislike about the product?
I never had any real issues. I think it crashed once on me.
What problems is the product solving and how is that benefiting you?
Helping clients with a variety of issues.
Great CRM platform
What do you like best about the product?
Service Cloud is very user friendly; I personally prefer Lightning mode over Classic.
What do you dislike about the product?
Not a lot to dislike; however, I wish the incoming emails from customers would display in full screen. I don’t know if this is a setting capability, but for right now, all my cases display in boxes where long emails get cut off and I have to scroll sideways to read it.
What problems is the product solving and how is that benefiting you?
Keeping track of all support questions organized by account and contact name. It’s a great tool and makes my job easier. It’s great for internal communication as well.
Better Communication
What do you like best about the product?
It is very easy to use by all employees and makes communication efficient.
What do you dislike about the product?
There are a few bugs and problems within the console.
What problems is the product solving and how is that benefiting you?
Better and efficient communication between customer service reps and clients.
Recommendations to others considering the product:
Really love this product. It has made communication easier and more efficient. Love it!
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