Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Useful Once You Know What You're Looking At
What do you like best about the product?
The best part about Salesforce is that after the introductory period it's extremely user friendly. There is a plethora of information at your fingertips from all departments that log cases through the program. You can find out which sales member set up a client, who handles their contracts, when they last called. All in all the product becomes more and more useful each day.
What do you dislike about the product?
The learning curve to using Salesforce is low if all you're doing is logging cases. It is a very straightforward product. You do have to do a bit more digging to truly find out all the options you have within the program.
What problems is the product solving and how is that benefiting you?
Salesforce solves many organizational problems I've run into at other jobs, and truly that is a benefit alone. Other benefits I've noticed are that it allows for quality to be monitored and accountability to be enforced.
Recommendations to others considering the product:
I recommend the product from my own personal experiences. As a member of a large company with multiple branches that implement Salesforce it has made information sharing easier and much more user friendly.
its a superb product.
What do you like best about the product?
I like the feature of helping the support agents to do everything and pull up the related records and all in one single page. Also have the feature to do the calling as well. Also can integrate with third party like SAP etc.
What do you dislike about the product?
Development time is a bit too difficult. Need to know the console lines of the Service cloud product and can be a bit cumbersome to figure out. Not a very seamless coding in normal Salesforce and the service cloud instance
What problems is the product solving and how is that benefiting you?
Lot of uses to the business users with respect to case creation.
Innovative!
What do you like best about the product?
What I like the most about SalesForce Service Cloud is how easy it is to set up and manage. I'm in charge of all customer support and SalesForce gives me the ability to quickly review and make changes when needed and not waste to much time trying to figure out things.
What do you dislike about the product?
I'm not sure what to put here, as we have tried many platforms in the past even some homegrown and we find this to be the solution to our problems.
What problems is the product solving and how is that benefiting you?
Our biggest issue was not being able to see the necessary reports to effectively mange our support team. SalesForce has given us a robust reporting that gave us the necessary information to make changes.
Recommendations to others considering the product:
I suggest I'm plementing more solutins for social media management.
good
What do you like best about the product?
ease of use. easy to develop. advanced technology.
What do you dislike about the product?
nothing, everything was great. can it be rolled in mobile platforms
What problems is the product solving and how is that benefiting you?
Customer service, team colloboration
Recommendations to others considering the product:
nothing
Positive Review
What do you like best about the product?
I really like how easy it is to use an configure. Whenever we want to change something or add another feature it is easily and quickly done. It helps keep me organized and on top of things.
What do you dislike about the product?
There do seem to be a lot of unnecessary features and it feels like I am constantly having to scroll through a lot of "extras" to get to what I need.
What problems is the product solving and how is that benefiting you?
Efficiency! Salesforce keeps you organized and has a great way of showing tasks. I like how you have the option to view just the task, case, or the client. The layout also makes it easy to get a full scope of the client's account in a short amount of time.
Great product, super helpful for agents
What do you like best about the product?
great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.
What do you dislike about the product?
customization is almost a guarantee, so don't plan to be able to use it directly out of the box.
What problems is the product solving and how is that benefiting you?
Customer support users knowledge to provide canned answers to incoming cases. This is great for case deflection.
Recommendations to others considering the product:
get organized before your implementation! the more you document your service process the easier it will be to go live.
Great for large scale event tracking
What do you like best about the product?
The ability to track who is attending events and how to contact them.
What do you dislike about the product?
The sales force website can be hard to use and is often being updated so it is hard to follow.
What problems is the product solving and how is that benefiting you?
We use it to track attendance at events and then contact attendees. We also use it to assess our programming. It has been so much easier than using pen and paper or hunting people down for feedback.
Great Overall Experience
What do you like best about the product?
I use this daily to interact with customers and the idea of having all the necessary information available at my fingertips is great.
What do you dislike about the product?
Adding fields and features can take some time and efforts.
What problems is the product solving and how is that benefiting you?
Data all in one spot
Sales force service cloud is great
What do you like best about the product?
We like most about salesforce service cloud for its availability
What do you dislike about the product?
It can be improved to add more features to support tips
What problems is the product solving and how is that benefiting you?
We used to manage our sales accounts
A great CRM but very expensive
What do you like best about the product?
I used it earlier it was great helped me track my customers and be up to date but quite expensive
What do you dislike about the product?
The fact that the moment I want to automate it according to my needs it gets expensive
What problems is the product solving and how is that benefiting you?
Help me sort out and streamline my Sales Pipeline
Recommendations to others considering the product:
If you have bucket loads of money to streamline your sales process then please use it
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