Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
End-user friendly and Smooth
What do you like best about the product?
Sales force is easy to use and it keeps everything tied together so that you can maximize your time. I love the interface and features.
What do you dislike about the product?
Sometimes it can have annoying glitches that can slow you down and waste your time, but this can happen with any software.
What problems is the product solving and how is that benefiting you?
CRM, Customer Successs. Case Management
Good CRM
What do you like best about the product?
It works really quickly to speed up our office processes. Very powerful in automations and customization.
What do you dislike about the product?
Not very user friendly when customizing.
What problems is the product solving and how is that benefiting you?
Non profit donor management and email list management for potential donors.
Good Tool for Sales and Marketing Clients
What do you like best about the product?
How the objects are structured in a hierarchy is good to set clients needs.
The objects included are divided into Contract, Product, Opportunity and Account, this gives a better structure to work on each entity profile.
The objects included are divided into Contract, Product, Opportunity and Account, this gives a better structure to work on each entity profile.
What do you dislike about the product?
It could be better for Customer Services as it is good for Sales and Marketing.
What problems is the product solving and how is that benefiting you?
In a B2B structure, clients have users that we need to set up with a set of rules and workflow and keep them separated and this tool helps us achieve that. Similiar to Microsoft Dynamics with its Contact and Account and Opportunities entity structure setup.
Recommendations to others considering the product:
Oracle Right Now Cloud
SalesForce live chat
What do you like best about the product?
It's easy to use and has a good interface
What do you dislike about the product?
It seems a little reduntant. There are so many messaging tools that you can use to communicate. You don't get updates unless you're logged into Salesforce so that's not efficient if the matter is urgent
What problems is the product solving and how is that benefiting you?
Sending quick messages about salesforce related items
Great
What do you like best about the product?
Service is on great and always accessabke
What do you dislike about the product?
User experience can be approved way more
What problems is the product solving and how is that benefiting you?
Client engagement
Great product
What do you like best about the product?
I like being able to use SalesForce as a way to contact my customers and to track all communication with them.
What do you dislike about the product?
I dislike using SalesForce with a system used to dial calls because it makes the system run very slow.
What problems is the product solving and how is that benefiting you?
I am solving the problem of staying in constant contact with my customers.
Using Salesforce Desk as a Collaborative Tool
What do you like best about the product?
The best feature of this site is the ability to pool a team's emails, assign them out, and still be able to access messages assigned to another team member. This allows me to jump in and help a customer even if I'm not actively working on their case.
What do you dislike about the product?
It does tend to go do every so often. There is no backup option to use if the email function is not work.
What problems is the product solving and how is that benefiting you?
This program allows us to work as a team and analyze all team members work load at a given time.
Amazing
What do you like best about the product?
User friendly, smooth interface and cost effective.
What do you dislike about the product?
Honestly there’s not much to change about this software in my opinion.
What problems is the product solving and how is that benefiting you?
We were able to delight users by quickly resolving priority issues and enhancement requests
Recommendations to others considering the product:
Go for it!
User-friendly
What do you like best about the product?
The Salesforce platform is very user-friendly and efficient when using to assist with customer support
What do you dislike about the product?
There isn't anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
Account updates. Providing customer with account info. Merging duplicate accounts.
Easy Fix
What do you like best about the product?
Sales force Live Agent is easy to implement in a website and is very user friendly for both customers and an internal team.
What do you dislike about the product?
Sometimes Saleforce can have a lag when sending information to and from the client to the agent.
What problems is the product solving and how is that benefiting you?
We solved the issues of instant customer services, it made it easy for agents to directly interact with consumers.
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