Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
Great Option!
What do you like best about the product?
Great option to provide your customers during time at the office.
What do you dislike about the product?
There really isn't anything to dislike. Customers always appreciate the fast reaponses
What problems is the product solving and how is that benefiting you?
Customers in the field werr able to ask questions and we were able to answer immediately. No waiting for an email or a call.
Good product for mobile messaging solution
What do you like best about the product?
It is a 2 way messaging channel, it has a lot of good features like bulk messages, facebook messaging, picture messaging etc.
What do you dislike about the product?
Nothing yet. I am in the process of exploring all its features.
What problems is the product solving and how is that benefiting you?
Users do not need to call the helpdesk for general information. This can be provided using this tool.
Recommendations to others considering the product:
Licensing fee could be less.
Using salesforce
What do you like best about the product?
I really liked that it had it's own tabs on one page instead of separate different pages.
What do you dislike about the product?
I didnt like that it would take a while to load while trying to switch to the next page on the workflow.
What problems is the product solving and how is that benefiting you?
Salesforce wouldnt have the changes we needed immediately as we would have to wait until they could approve them. The benefit was that it let us do the job while we had it even though there were a few hiccups.
Recommendations to others considering the product:
It would be nicer if the changes could be done in real time.
Quick implementation of Customer support and messaging
What do you like best about the product?
The tool is channel/messaging paltform agnostic giving the customers freedom to message through traditional (SMS) or social media and get their responses
What do you dislike about the product?
We found it hard to integrate this tool with our in-house CRM tool . Currently we have amanual fix through data reports , hope to see if more flexibility added to the tool in the future.
What problems is the product solving and how is that benefiting you?
We realised that our customers always had a similar set of questions.we used the tool to automate the responses to the customers as well as get the information in aplatform agonsotic manner to the customers
Salesforce knowledge utility
What do you like best about the product?
easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian
What do you dislike about the product?
The product is yet to mature completely and not sure how it handles high loads
What problems is the product solving and how is that benefiting you?
trying to build knowledge repository for salesforce knowledge.
Love the features
What do you like best about the product?
Love the features and user friendly layout
What do you dislike about the product?
No dislikes. Would be great if there was am application for pc
What problems is the product solving and how is that benefiting you?
Help desk tickets and crm
Salesforce
What do you like best about the product?
We use for CRM but also in hour help desk and everyone I work with loves it .
What do you dislike about the product?
Sometimes a little slow because we have hundreds of ppl using it at the same time
What problems is the product solving and how is that benefiting you?
We are able to link all the different departments together
I really enjoy the service cloud its very user friendly and great for troubleshooting
What do you like best about the product?
The ability to recieve an great amount of information in a service request.
What do you dislike about the product?
I cant think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Troubleshooting escalated issues tier 2 and 3 I think its informative provides great tools to utilize in assiting the clients needs.
Recommendations to others considering the product:
none
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