Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
Customer service gold
What do you like best about the product?
The ability to keep track of notes, tickets, and cases with ease. I love how it opens new tabs instead of staying on one screen.
What do you dislike about the product?
Not all of the information in our system gets pulled over into SC directly.
What problems is the product solving and how is that benefiting you?
Tasks are a great way to keep track of notes and things to do.
Great software
What do you like best about the product?
I like how seamless the experience is using both Salesforce and Service Cloud - it's easy to get an at a glance view of both our company's clients and their history through support tickets and also all historical contacts with them.
What do you dislike about the product?
I don't exactly like that it forces you to use lightning view in salesforce. As someone who's not the biggest fan of lightning and uses SF every day in classic mode, I wish there was a way to use service cloud in classic mode.
What problems is the product solving and how is that benefiting you?
Definitely helps having everything in one place.
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Overall very helpful
What do you like best about the product?
We can do most of our work all through Salesforce. Track all interactions with clients, communicate internally, run internal reports, etc.
What do you dislike about the product?
Sometimes the flow isn't as convenient as we would like.
What problems is the product solving and how is that benefiting you?
We are able to track interactions with clients and communicate cross-departmentally.
Recommendations to others considering the product:
I would definitely recommend Salseforce. They continue to improve and add more features. Overall, a very useful tool.
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Great tool for tracking
What do you like best about the product?
it is extremely user friendly and helps us keep track of our tasks at hand
What do you dislike about the product?
bugs that occur within the opportunities
What problems is the product solving and how is that benefiting you?
it helps us keep track of different tasks at hand and is able to generate simple reports for us to look at.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
Awesome tool
What do you like best about the product?
It so easy to use. All the conversations on a case is in one place.
What do you dislike about the product?
This does not allow linking multiple related cases.
What problems is the product solving and how is that benefiting you?
Moving away from an old tool we use for tickets.
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