Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use for high touch Customer Cases
What do you like best about the product?
When working on a case that requires multiple departments for resolving Salesforce is highly effective. The workflow is easy to develop to allow cases to be transferred from one department to another and loop back to the original customer service rep for final resolution.
What do you dislike about the product?
Training is needed to effectively utilize Salesforce. This is more of an internal suggestion as salesforce has a great interface but requires consistency from users.
What problems is the product solving and how is that benefiting you?
Previously customer service cases were tracked via email chains that were long and often were dropped for lack of case management.
Ease of use and configuration
What do you like best about the product?
Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
What do you dislike about the product?
Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.
What problems is the product solving and how is that benefiting you?
The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.
salesforce snap ins
What do you like best about the product?
I really liked salesforce not only as a crm but as a took to have live customer chat working hand in hand
What do you dislike about the product?
I dont like the fact that salesforce snap ins is very expensive on top of the licensing fee already.
What problems is the product solving and how is that benefiting you?
Used salesforce to keep all customers emails and personal into in one place and have the ability to record chat conversations
Ease of use
What do you like best about the product?
Our departments are able to effectively communicate customer needs and updates, and make requests for changes if we don’t have proper permissions.
What do you dislike about the product?
It requires access to three separate areas of the program along with email notifications. It needs to be more streamlined.
What problems is the product solving and how is that benefiting you?
We are updating customer accounts as well as requesting additional permissions for their accounts and integration
Recommendations to others considering the product:
Make sure it fits the needs of your team.
salesforce customer self service
What do you like best about the product?
I really liked the fact that I could use salesforce for our restaurant owners to go online and sign up themself for our service and this would feed into an account in salesforce.
What do you dislike about the product?
I dont like the fact that sometimes customers could self serve themself without inputting all required information
What problems is the product solving and how is that benefiting you?
To sign as many restaurants as possible without any human interaction and track all via salesforce
Sales force
What do you like best about the product?
manage our sales, marketing, customer service, and more in one central location.
What do you dislike about the product?
Nothing specific to be mentioned for this software
What problems is the product solving and how is that benefiting you?
Running business from any mobile device
Good user interface
What do you like best about the product?
reports could be pulled
easy to handle cases
good for retaining documents
easy to handle cases
good for retaining documents
What do you dislike about the product?
It was not so easy to pull reports
too many tabs
too many tabs
What problems is the product solving and how is that benefiting you?
we use to handle client cases and send them to different queues to handle
Recommendations to others considering the product:
Good software to handle cases and workload
A great product with the seal of quality and safety of Salesforce
What do you like best about the product?
The support chat designed to provide the best customer service, is one of its strengths, the ease of communication and the wide range of tools to provide customer service, with the best standards of quality and safety, plus the base of customer data, is maintained in a secure and orderly manner, in a better arrangement than other similar software such as excel.
What do you dislike about the product?
They can improve customer service a bit, since they can take a few hours to respond to emails, and sometimes an immediate response is necessary.
What problems is the product solving and how is that benefiting you?
The information of our clients is now in the ideal place, we now have a large database of past, current and future clients, in this way we know how to take each one of them, to offer them the best Support, in Pizza Patron, for obvious reasons our clients, are the most important thing for us, and thanks to Salesforce, we can provide the attention they expect so much from us.
Recommendations to others considering the product:
the support must be much faster and more efficient, we need answers in minutes, not hours.
Experience so far
What do you like best about the product?
Best thing about sales force is that it helps you keeping a track about all your sales and leads.
Secondly, you can generate reports for specific months to see the sales record.
Thirdly you can also make appointments, set tasks, pull up calendar and can keep notes in their.
Secondly, you can generate reports for specific months to see the sales record.
Thirdly you can also make appointments, set tasks, pull up calendar and can keep notes in their.
What do you dislike about the product?
The thing I dislike is that it should give more video tutorials to guide you well on how to train yourself on salesforce completely.
What problems is the product solving and how is that benefiting you?
We keep the tab of the customer profile and put sales leads related to customers.
Very good platform for providing service
What do you like best about the product?
The new features like
Macros and omni channel are good
Macros and omni channel are good
What do you dislike about the product?
Just some times it gets slowed due to
Lightning
Lightning
What problems is the product solving and how is that benefiting you?
It provides service and support to the customers
showing 2,311 - 2,320