Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Great service!
What do you like best about the product?
I liked that you're able to see all the orders and opportunities! Also, as you use it you can make it more dynamic with the way you're looking into reports.
What do you dislike about the product?
I didn't like how it was hard to be dynamic in the way you change items up in the interface.
What problems is the product solving and how is that benefiting you?
Chat and email.
Recommendations to others considering the product:
Use it if it's heavily tied to sales.
Best Cloud Service for Leads
What do you like best about the product?
I like how simple the software is and how well it integrates with many other partners.
What do you dislike about the product?
I dont like the fact that most heavy changes need to be made on the website only.
What problems is the product solving and how is that benefiting you?
We are using this software to find and generate new leads for realtors, investors and consumers looking to invest in real estate properties for commercial or residential puropses.
Recommendations to others considering the product:
I definitely recommend SalesForce just simply for the fact that it integrates very well with a lot of different software companies due to all the partners it has partnered with.
Sales Force all the way!!
What do you like best about the product?
Very easy to ingrate many programs such as outlook. There is also many tools to help put customer data in quicker as well. The support is amazing and always dependable.
What do you dislike about the product?
Can be pricey but if you only get what you need its well worth it. Great company.
What problems is the product solving and how is that benefiting you?
In the past previous customer dialog was missing and we had to catch up often. Now we have notes on all customers and we can easily remember what is going on.
Recommend
What do you like best about the product?
Great software for managing contacts, marketing data and more. Has been helpful with outreach to current and new audiences. Primarily used to notify members of new classes and events. Helpful for reaching your target audience- I like that you can track your customers and their interaction. Allows you to create an experience for your customer.
What do you dislike about the product?
Takes some training to get used to but worth taking the time to learn. This is largely due to the amount of features that come with the software. Reporting can be a little tricky as well. I would also imagine this being expensive for a small business.
What problems is the product solving and how is that benefiting you?
Reaching current audiences to market new programs, classes and events.
A great tool for marketing purposes and best suited for larger companies.
Email Management
A great tool for marketing purposes and best suited for larger companies.
Email Management
Recommendations to others considering the product:
Huge learning curve but helpful once the software is learned.
Salesforce on a daily basis
What do you like best about the product?
The flexibility and adaptability of the tool
What do you dislike about the product?
The complexity of not being able to do modifications on your own
What problems is the product solving and how is that benefiting you?
Organizing our client base in a more efficient manner
salesforce snap ins
What do you like best about the product?
I really liked salesforce snap ins because its not only a CRM but has the ability to offer live chat software and connect via the app.
What do you dislike about the product?
I dont like the fact that its very expensive to have a salesforce license and pay extra to implement snap in and plug ins.
What problems is the product solving and how is that benefiting you?
Used salesforce snap ins to create an online chat for students and our support staff to connect regarding payment issues
very customizable and yet easy to create self-service portal
What do you like best about the product?
Salesforce does most of the work for you by providing templates that essentially create the portal for you. Once the template has been implemented, all you have to do is customize it with your colors and logo and decide what content (knowledge articles) you want in your portal. Also, Salesforce lets you create up to 100 different "communities" that can each serve as their own self-service portal for different purposes.
What do you dislike about the product?
While it's possible to create a public portal that doesn't require authentication, sometimes it's nice to have a community portal where users and partners can login and interact with each other. If this is the case, be prepared to spend an arm and a leg for customer and partner user licenses.
What problems is the product solving and how is that benefiting you?
We needed a better self-service portal than what we had. Salesforce's has very good search functionality, and it is also mobile friendly which is huge, as we have a mobile app that most of our users take advantage of.
Recommendations to others considering the product:
Salesforce has a great product but it can be pricey. Depending on how complicated of a self-service portal you need in terms of the levels of content you have, you may be able to get by with something like Zendesk.
Salesforce
What do you like best about the product?
We can customize dashboard very easily.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
What do you dislike about the product?
It becomes diificult some times to find things in interface sue to so many options, once you get use to it, you acn easily operate.
What problems is the product solving and how is that benefiting you?
Real-time Reports
Salesforce Customer Self-Service is Truly Seamless
What do you like best about the product?
In today's business client, front-end users want to have control over when they are able to access information and want it available in an easily searchable, digestible fashion. Salesforce Self-Service delivers this per the business' needs and that of its customers. Also the WYSIWYG layout has been easy to navigate, on the whole.
What do you dislike about the product?
Some interface changes do not necessarily correlate to the customer's immediate needs. In addition, the cost is a bit prohibitive.
What problems is the product solving and how is that benefiting you?
Measurable and marked reduction in customer service, customer-facing costs.
Great for managing sales and keeping track of leads
What do you like best about the product?
Salesforce Customer Self-Service is a fantastic tool for clients to access answers on their own time table. It helps them deal with questions and complaints.
What do you dislike about the product?
Long-term customers end up using a mix of resolving questions - they will reach out to the customer service team and they'll use Self-Service. So, it's not always a one stop shop.
What problems is the product solving and how is that benefiting you?
It really helps customers deal with frequently asked questions.
Recommendations to others considering the product:
Make use of customer service!
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