Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Sales force, user friendly.
What do you like best about the product?
I like how easy it to flow through different parts and obtain data easily.
What do you dislike about the product?
Maybe it’s just my company but it lags a lot.
What problems is the product solving and how is that benefiting you?
Product support. Easily accessible to customer data.
Recommendations to others considering the product:
Honestly is a good product, it’s easy to use and allows you to provide support to customers that’s made easy
Saleforce
What do you like best about the product?
I like that you can use Salesforce to quickly pull up contacts and cases as well as attach documents and articles.
What do you dislike about the product?
Salesforce can be a little confusing and overwhelming at first if you’re a new user. Sometimes navigating between can be confusing. I’ve closed tabs and when I restart those tabs will be open again and then I have a ton of tabs open that I have to go back and close once again.
What problems is the product solving and how is that benefiting you?
We help our clients with various payroll, HR, and software issues. Salesforce is a very great application to use to create, monitor, and manage cases (similar to help desk tickets) for our clients quickly and efficiently. I’m able to work fast and create cases while on the phone with clients as I’m multitasking and troubleshooting on other applications. I love the ability to search for articles within case I’ve created. I would not be able to provide quick resolutions to open cases without this function.
Recommendations to others considering the product:
If you are new to Salesforce, it can be overwhelming. Someone told me it is similar to having a Facebook only for work which helped but my biggest tip would be to unruliness any training or tutorial your company provides on how to use Saleforce based on the type of work you will be using it for. For me, my company’s tutorial really helped. I went through it at least twice.
Sales Force is great
What do you like best about the product?
We use the sales force for catergorization and tracking data.
What do you dislike about the product?
I dont like how it freezes and the glitches from time to time and causes computer to stall
What problems is the product solving and how is that benefiting you?
I have noticed its good for storing data for the business and we can correct alot of issues.
It has relatively ease of use and simple interface
What do you like best about the product?
An extremely useful and beneficial business tool. The user interface is very friendly to navigate/ identify.
What do you dislike about the product?
Theme of Salesforce is bit dull as per my opinion
What problems is the product solving and how is that benefiting you?
API request
Service Cloud- SFDC
What do you like best about the product?
The Product is very easy to use and get 360 degree view of the customer is correctly configured for the agent.
What do you dislike about the product?
we need to manually integrate other system as there is no native integration between SAP and SFDC
What problems is the product solving and how is that benefiting you?
We are trying to use CASE management to capture the customer interaction.
User Friendly System
What do you like best about the product?
I like how convenient you can search for anything by name, ID, phone number, etc.
What do you dislike about the product?
I can only choose one document at a time when uploading documents.
What problems is the product solving and how is that benefiting you?
We switched from another system to improve and be more efficient.
Salesforce is great
What do you like best about the product?
The whole system can be customized to work just how you want it. If you want to see certain aspects on each page, you can
What do you dislike about the product?
With customizability comes complication. It can get confusing to fine toon how things look and work.
What problems is the product solving and how is that benefiting you?
It’s keeps track of contacts and information very well and makes nice reports.
Easy to use at internship
What do you like best about the product?
I did not do much in salesforce but as an intern, at the time the system was simple enough that I could complete all tasks I was assigned.
What do you dislike about the product?
Apart from the very basic tasks I did I found a somewhat steep learning curve for some more advanced projects that I did once or twice.
What problems is the product solving and how is that benefiting you?
I really did not work much with salesforce so I can't say what problems it solved but it definitely kept things very organized.
Salesforce Service Cloud
What do you like best about the product?
Service Cloud was very easy to set up. I was able to get it up and running in a couple of days. Tweaking settings was easy, too - I was able to make changes without having to call an implementation specialist.I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
What do you dislike about the product?
Very time-consuming data entry due to complexity.
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
What problems is the product solving and how is that benefiting you?
I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.Very detailed.
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Recommendations to others considering the product:
The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Very time-consuming data entry due to complexity.
Limited room for individualization.
Limited room for individualization.
Good app for sales I like
What do you like best about the product?
is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well
What do you dislike about the product?
Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc
What problems is the product solving and how is that benefiting you?
To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database
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