Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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CRM
What do you like best about the product?
I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
What do you dislike about the product?
At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well
What problems is the product solving and how is that benefiting you?
Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees
Works great!
What do you like best about the product?
We began using Salesforce somewhat recently and it is very user friendly and easy to pick up. I like the interface, which works well for our business needs. Everything is organized intuitively. The search function is great and allows us to revisit previous issues for the same customer. We have had very few technical issues in the months we've been using the product which is obviously a huge plus.
What do you dislike about the product?
I do not like the feature we use for taking ownership of a new case. It does not always refresh to tell you that someone has already selected it. In one case it will tell you you cannot take ownership of the case, and in another it will allow you to "steal" the case from another person who may already be working on it. Having to send the case back to the original owner can be an inconvenience for both parties.
What problems is the product solving and how is that benefiting you?
We are able to respond directly to customer's questions about using online billing services and to easily redirect cases to other departments when appropriate. When a customer responds to a close case, the case is reopened and attributed to the original owner, which allows us to continue working with the same customer. This saves time because the user who is already familiar with the issue may continue working with that customer. Salesforce is allowing us to address a business need that was formerly not being addressed and is improving the customer's self-service abilities on our website.
organization and sales
What do you like best about the product?
I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
What do you dislike about the product?
I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is
What problems is the product solving and how is that benefiting you?
it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence
Mid level sales manager
What do you like best about the product?
I like being able to run the service from a mobile platform
What do you dislike about the product?
No real dislike. My issue normally is the service connection
What problems is the product solving and how is that benefiting you?
Ease of use
Recommendations to others considering the product:
N/S
connect with clients
What do you like best about the product?
with salesforce I can connect more with customers and have a sales order
productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers
It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it
Sales are faster
productivity has increased because there is a clearer and more orderly basis with the necessary and most important information from customers
It is a quite simple platform to use, it gives all the steps to follow and start from the beginning to know how to use it
Sales are faster
What do you dislike about the product?
the prices offered by this platform are quite high it is true that it helps sales increase but if the highest and most productive plan is paid, there is a lot of profit in this purchase process
What problems is the product solving and how is that benefiting you?
The benefit is to increase sales, customers, productivity and have an improved control of customers to be able to schedule calls and have a history of each customer and know exactly the process that is with each of them without making mistakes
Saleforce cloud
What do you like best about the product?
I enjoy best that the sales force cloud is very user friendly.
What do you dislike about the product?
I dislike that it lacks somethings and could be priced more competitively.
What problems is the product solving and how is that benefiting you?
Using it to solve business problems such as multitasking sales and fixing marginal errors. It seems to fix and remove many user problems in a timely matter.
Recommendations to others considering the product:
Just adding more features and making updates shorter.
Excellent System
What do you like best about the product?
I like how the system is easily streamlined and the sales / customer service layout makes things each to find and navigate.
What do you dislike about the product?
Multiple view options on the same page make navigation difficult to learn. I also wish the tabs / icon buttons were a but easier to understand by a glance.
What problems is the product solving and how is that benefiting you?
Mostly taking customer service, product support calls, and live chat sessions. The customers seem to respond well since the time necessary to solve a problem is reduced by the ease-of-use this software provides.
Would Recommend State Farm
What do you like best about the product?
Easy to navigate and leave remarks for yourself.
What do you dislike about the product?
There is nothing that i dislike particularly.
What problems is the product solving and how is that benefiting you?
Chatbots are beneficial and seeing the customers info upfront
Much improved
What do you like best about the product?
The updated navigation that makes it easier to have separate tabs and keep my open and closed cases organized.
What do you dislike about the product?
Honestly it’s much better than it used to be so I don’t really have any complaints.
What problems is the product solving and how is that benefiting you?
Organizing cases for customers and keeping track of software issues makes it easier to analyze data and fix any issues with our business and customer accounts.
Easy user interface
What do you like best about the product?
I really enjoyed how easy it was to find information I needed by searching, how easy it was to set up a client account, and how easy it was to create new calendars. The calendars we're also easy to use.
What do you dislike about the product?
It was tad difficult to figure out how to run a report with the information I needed, however the reports were easy to sort through once I figured out how to run them.
What problems is the product solving and how is that benefiting you?
Helping to balance finances of the company, manage meetings, and especially helpful in collecting information necessary to write grants.
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